Jennifer Wolff
Poughkeepsie
Summary
Dedicated professional with strong customer service skills, known for efficient transaction processing and enhancing customer satisfaction in high-volume environments.
Overview
21
21
years of professional experience
Work History
Cashier
Kmart, Sears Holding
Wanaque, NJ
06.2019 - 12.2020
- Processed customer transactions accurately and efficiently, ensuring positive shopping experiences.
- Maintained cleanliness and organization of checkout area to enhance customer satisfaction.
- Assisted customers in locating products, providing knowledgeable support for inquiries.
- Collaborated with team members to manage high-volume sales periods effectively.
- Handled cash register operations, including balancing drawers at the end of shifts.
Teller
Bank of America
Tavares, FL
06.2007 - 04.2008
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
- Assisted clients with account inquiries, providing exceptional customer service and support.
- Maintained cash drawer integrity, reconciling discrepancies to uphold financial accuracy.
- Educated customers on banking products, enhancing their understanding and engagement with services offered.
- Collaborated with team members to streamline transaction processes, improving overall efficiency in operations.
Call Center
Sprint
Leesburg, FL
05.2006 - 06.2007
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call center team.
- Ensured adherence to company policies and procedures during customer interactions, maintaining a high level of compliance within the call center.
- Facilitated communications between account management team and support services staff within call center.
Teller
Wachovia Bank
Wanaque, NJ
04.2000 - 06.2003
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and maintaining satisfaction levels.
- Trained new tellers on procedures and systems, fostering a knowledgeable team environment.
- Implemented security measures for cash handling, minimizing risk and ensuring safety protocols were followed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
No Degree - Liberal Arts
Passaic County Community College
Paterson, NJ09-2000
High School Diploma -
West Milford High School
West Milford, NJ06-1997
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Kmart, Sears Holding
06.2019 - 12.2020
Teller
Bank of America
06.2007 - 04.2008
Call Center
Sprint
05.2006 - 06.2007
Teller
Wachovia Bank
04.2000 - 06.2003
No Degree - Liberal Arts
Passaic County Community College
High School Diploma -
West Milford High School