Jennifer Zamora Andrade
LoveSac
Chapel Hill,NC
2
Languages
9
years of professional experience
Sales professional with years of experience in retail environments. Possesses strong communication skills and excellent customer service. Great at building relationships to promote positive customer experience and encourage repeat business. A team player who works great with others to drive sales goals and meet customer needs. Known for being reliable and efficient to deliver positive results.
Work History
Sales Associate
3 Years 11 Months- Assisted customers in building their ideal sectional based on their needs, which improves their shopping experience.
- Kept displays and floors vacuumed and dusted to ensure store cleanliness to drive customer engagement.
- Processed sales transactions correctly using POS systems, to ensure speedy and hassle-free checkouts.
- Helped my managers with inventory by organizing and labeling backroom storage.
- Collaborated with team members to meet daily sales targets and improve store performance.
- Built relationships and rapport with customers to reach out to them appropriately and encourage repeat business.
- Welcomed customers in a positive attitude and with a great first impression to build a connection and create a welcoming environment.
- Boosted customer satisfaction levels through great service and by listening and understanding their concerns.
- Helped improve our store numbers by providing customers with solutions to their concerns and objections in purchasing.
- Outreach to customers in a personal manner to encourage a response with questions and feedback.
- Create personalized quotes by asking open ended questions and get to know the customer.
- Do floor model and change out marketing.
Retail Sales Associate
1 Year 4 Months- Kept store displays organized and neat to help customers easily locate products.
- Processed transactions accurately and efficiently using POS systems to minimize long wait times.
- Work with team members and management to restock inventory and order anything out of stock.
- Completed online orders in a timely manner and stored them in their correct locations.
- Handled order pickups and checked for identification to avoid handing items to wrong customers.
- Set up signage and marketing materials to display our promotions.
- Trained new employees on how to use work devices and all the functionalities with them.
- Greeted customers and helped them locate items and different departments in the store.
- Kept bathrooms cleaned and free of trash to improve customers experience.
- Helped customers use self checkout and assisted them with removing unwanted scanned items or POS problems.
- Handled returns and exchanges for customers at the service desk, while following company policies.
- Back-stocked any items that did not fit on the sales floor into their correct bins.
- Used store device to correct product locations on the sales floor and the number of items that can fit.
- Cleaned any spills using appropriate equipment and discarded them in correct locations.
- Kept checkout bags and receipt papers fully stocked and trash free in the area.
- Used appropriate devices to unlock technology tags and locks.
- Maintained style department organized and used correct racks for clothes items.
Cashier
1 Year 7 Months- Processed transactions using POS systems.
- Kept work area clean by wiping down and disinfecting belt and checkout machine.
- Kept checkout candies stocked and zoned to make them more accessible.
- Gave customers their change back accurately and efficiently.
- Greeted customers as they entered the store to promote positive experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage them to return.
- Helped customers locate and find any items they need in correct aisles.
- Addressed customer complaints and concerns and involving managers when needed.
- Checked correct ID’s for restricted items.
- Worked with teammates to reduce wait times in line for customers, by helping them bag items.
- Quickly processed transactions to keep the line moving.
Housekeeper
1 Year 2 Months- Processed transactions using POS systems.
- Kept work area clean by wiping down and disinfecting belt and checkout machine.
- Kept checkout candies stocked and zoned to make them more accessible.
- Gave customers their change back accurately and efficiently.
- Greeted customers as they entered the store to promote positive experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage them to return.
- Helped customers locate and find any items they need in correct aisles.
- Addressed customer complaints and concerns and involving managers when needed.
- Checked correct ID’s for restricted items.
- Worked with teammates to reduce wait times in line for customers, by helping them bag items.
- Quickly processed transactions to keep the line moving.
Education
High School Diploma
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Excellent people skills
Exceptional customer service
Cash handling
Flexible schedule
Verbal/written communication
Cash register operation
Stocking and receiving
Store opening and closing
Sales expertise
POS system operation
Goal oriented
Outgoing personality
Relationship building
Money handling
Customer needs assessment
Sales strategies
Retail store operations
Cleaning techniques
Guest relations
Building rapport
Fraud detection
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Sales Associate
Target
05.2024 - 09.2025Read More
Sales Associate
LoveSac
09.2022 - CurrentRead More
Housekeeper
Sheraton
06.2018 - 08.2019Read More
Cashier
Food Lion
02.2018 - 09.2019Read More
Northwood High School
High School Diploma
Read More