Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Cashier Store ManagerStore ManagerCustomer Service ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Waldorf, MD, US
Open to relocation: Yes
Open To Work
Jennifer J. Hollingsworth
Manager
Waldorf,MD
Work Preference
Summary
Detail-oriented professional with a versatile background in customer service and retail management. Known for effective problem-solving and multitasking abilities, ready to leverage expertise to enhance operational efficiency and drive customer satisfaction.
Overview
30
30
years of professional experience
Work History
Cashier
7-11 Convenience Store
04.2025 - 04.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of cashier area and store environment.
- Assisted customers with inquiries, providing product information and recommendations.
- Handled cash, credit, and debit transactions accurately to minimize discrepancies.
- Received and inspected incoming shipments for accuracy and quality compliance.
- Organized stock in designated storage areas to optimize space and accessibility.
Store Manager
Pier 1 Imports Inc
10.2008 - 08.2019
- Led daily store operations to ensure compliance with company standards.
- Trained and mentored staff in customer service excellence and product knowledge.
- Implemented visual merchandising strategies to enhance product visibility and sales.
- Managed inventory control processes, reducing shrinkage through effective monitoring.
- Developed employee schedules to optimize labor costs while maintaining service levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Blockbuster Video
04.2004 - 04.2008
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Cultivated strong customer relationships through personalized service initiatives.
- Oversaw store financials, including budgeting and expense management to drive profitability.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Customer Service Manager
Circuit City Stores
10.1996 - 04.2004
- Led customer service team to enhance satisfaction and loyalty through effective training and development initiatives.
- Implemented streamlined communication processes, improving response times to customer inquiries and issues.
- Developed and maintained comprehensive knowledge base for staff, ensuring consistent information delivery to customers.
- Analyzed customer feedback trends, driving strategic decisions to improve service offerings and operational efficiency.
- Mentored junior staff on best practices in customer service, fostering a culture of excellence within the team.
- Executed strategic initiatives that aligned with organizational goals, enhancing overall customer experience and retention rates.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
No Degree - Paralegal Studies
College of Southern Maryland
La Plata, MDSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Team leadership
- Inventory management
- Team leadership and coaching
- Outstanding communication skills
- Friendly and positive
- Store merchandising
- Shift scheduling
- Retail inventory management
- Cash management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
7-11 Convenience Store
04.2025 - 04.2026
Store Manager
Pier 1 Imports Inc
10.2008 - 08.2019
Store Manager
Blockbuster Video
04.2004 - 04.2008
Customer Service Manager
Circuit City Stores
10.1996 - 04.2004
No Degree - Paralegal Studies
College of Southern Maryland