Jennifer M. Jackson

Work-at-Home-Licensed CS3 Agent-

• Assist in taking inbound Sales calls servicing existing customers and Prospects, identifying coverage needs with consultative conversations.
• Processing Vapps, and policy offers as well as servicing routine policy maintenance as needed.
• Assisted in training new sales representatives, ensuring they were equipped with the necessary skills for success in their role.
• Demonstrated adaptability by successfully handling changing priorities and shifting deadlines without compromising performance standards or results delivery.
• Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.

• Work-at-Home position that involved handling high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
• Assisting with billing inquiries, fraud, rewards, fees, account terms and changes as well as digital troubleshooting website, apps and card declines,
• Spark Business and SCRA Military overflow calls.
• Assisted on Lend with Visa/MC Disputes during Covid and also Estates death notifications.
• Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.

• Licensed CS2 Agent- Taking inbound calls from AARP and Broadmarket customers as well as prospect customers
• Servicing existing policies, exchanges, quotes, billing, payments, reinstatements, and general life insurance inquiries.
• Also, includes taking Life Insurance applications for prospects over the phone.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.