Jennifer (Mercedes) Gonzalez
San Antonio
Summary
Dedicated food service manager with several years of experience overseeing staff and operations for the field. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
5
5
years of professional experience
Work History
Deli Manager
Refuel Gas Station
San Antonio
07.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised deli staff to ensure efficient customer service.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Resolved customer complaints in a professional manner.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Oversaw food preparation, production and presentation according to quality standards.
- Completed regular inventories of food and material stocks.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees on proper food handling techniques and safety regulations.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
Cashier/Crew Member Trainer
McDonald's
San Antonio
09.2021 - 06.2023
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Encouraged open communication between trainees and management throughout the learning process.
- Supervised, evaluated or referred instructors to skill development classes.
- Instructed new team members on correct procedures for operations.
- Acted as a liaison between crew members and management, facilitating open communication.
- Answered customer questions and provided store information.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Server/Cashier
Laguna Madre bill millers
San Antonio
05.2020 - 08.2021
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Provided excellent customer service to ensure satisfaction.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Stayed informed about daily specials, new menu items, promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Monitored dining room for cleanliness and proper set-up at all times.
- Trained new employees to perform duties.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
Medical Office Specialist - Medical Office
Kaplan College TX
San Antonio, TX04-2010
Skills
- Food safety
- Inventory management
- Staff training
- Customer service
- Quality control
- Portion control
- Cash handling
- Point of sale operation
- Childcare practices
- Meal planning
- Behavior management
- Team collaboration
- Employee training
- Time management
- Mentoring techniques
- Sensory Disabilities Understanding
Affiliations
- Mother of Autistic child who also volunteers at church with special needs children to help with social skills and give a helping hand when over stimulated. Helps special needs to meet goals and be successful.
Timeline
Deli Manager
Refuel Gas Station
07.2023 - Current
Cashier/Crew Member Trainer
McDonald's
09.2021 - 06.2023
Server/Cashier
Laguna Madre bill millers
05.2020 - 08.2021
Medical Office Specialist - Medical Office
Kaplan College TX
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