Jennifer Villegas
Las Vegas,NV
Summary
Versatile and highly organized professional with a strong background in healthcare coordination and customer service. Demonstrated success in leading end-to-end referral processes, managing insurance verifications, and ensuring seamless patient access to specialized care. Combines clinical knowledge with exceptional interpersonal skills gained from front-line service experience, fostering efficient workflows, high patient satisfaction, and collaborative team environments. Adept at thriving in fast-paced settings while maintaining accuracy, professionalism, and a strong commitment to quality care.
Overview
17
17
years of professional experience
Work History
Server
Anthony's Prime Steak & Seafood - The M Resort
02.2019 - Current
- Provided exceptional customer service in a fast-paced dining environment, ensuring guest satisfaction from seating to final payment
- Accurately took food and beverage orders, communicated special requests to kitchen staff, and delivered items promptly
- Maintained cleanliness and organization of dining and service areas in compliance with health and safety standards
- Handled cash, credit card transactions, and point-of-sale (POS) systems efficiently
- Collaborated with team members to ensure smooth restaurant operations and a positive dining experience
- Demonstrated strong multitasking, time management, and interpersonal skills
Lead Referral Coordinator
Desert Valley Pediatrics
05.2008 - Current
- Directed the full referral process, ensuring timely coordination of specialist visits, diagnostics, and prior authorizations
- Led, trained, and mentored referral staff to ensure high performance and adherence to best practices
- Collaborated with physicians, nurses, and admin teams to streamline workflows and improve patient outcomes
- Verified insurance coverage, secured authorizations, and communicated with payers to ensure care access
- Maintained HIPAA compliance while managing sensitive patient records and medical data
- Acted as liaison between patients, providers, and specialists, resolving issues and improving satisfaction
- Monitored referrals through EMR systems to ensure timely follow-up and care continuity
- Drove process improvements to enhance efficiency and the overall referral experience
Education
High School Diploma -
Bonanza High School
Las Vegas, NV06-2007
Skills
- Technical & Administrative Skills
- Referral Management
- Insurance Verification
- EMR/EHR Systems Leadership & Communication
- Team Leadership
- Cross-Functional Collaboration
- Patient Communication Analytical & Organizational Skills
- Process Improvement
- Time Management
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Server
Anthony's Prime Steak & Seafood - The M Resort
02.2019 - Current
Lead Referral Coordinator
Desert Valley Pediatrics
05.2008 - Current
High School Diploma -
Bonanza High School
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