Store Manager
Open To Work
JENNIFIER RITCHIE
TOTAL WINE & MORE
Wellington,FL
Work Preference
Job Search Status:
Open to work
Desired Job Title
Store ManagerManagementOperations ManagerTrainer
Work Type
Full Time
Location Preference
RemoteOn-SiteHybrid
Location:
Wellington, FL, USClearwater, FL
Open to relocation:
Yes
Minimum Desired Compensation
$120000/yr
Important To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPersonal development programs
1
Certification
14
Years of experience
Results-oriented Retail Leader with extensive experience in driving sales growth and managing operations. Skilled in cultivating high-performing teams and overseeing inventory and merchandising strategies. Strong background in human resources, including recruiting and performance management, with a commitment to operational excellence and compliance.
Work History
Store Manager
5 Years 1 Month- Lead overall store operations, sales execution, team development, customer experience, merchandising, inventory, and operational performance in a high-volume specialty retail environment.
- Drive sales performance by analyzing reporting, identifying opportunities, and coaching leaders and associates against key performance metrics.
- Lead daily operations across sales, merchandising, inventory, customer service, digital fulfillment, scheduling, labor allocation, and operational processes.
- Recruit, interview, hire, onboard, coach, and develop associates, supervisors, and Managers-in-Training while maintaining staffing aligned with business needs.
- Lead performance management, including coaching, reviews, corrective action, and ongoing development.
- Build a customer-first sales culture through leadership by example, product knowledge development, and exceptional customer service.
- Manage inventory accuracy, shrink-control initiatives, merchandising execution, and brand presentation standards.
- Manage payroll, scheduling, and labor execution to optimize productivity and floor coverage.
- Maintain vendor partnerships supporting inventory objectives, product knowledge, merchandising initiatives, and sales opportunities.
- Ensure compliance with company policies and applicable requirements for responsible alcohol sales and a safe, compliant store environment.
- Lead digital operations, developing a team that positioned the store as the #1 digital order-filling store in the district.
- Serve as district beer/THC captain, ensuring inventory accuracy, vendor partnerships, and operational standards.
- Train and develop MITs across multiple departments, including onboarding and educating new CSO and CFO leaders on company operations and Total Wine standards.
- Strengthen product knowledge across the team to enable informed recommendations and elevate the customer experience.
Assistant Store Manager
1 Year- Supported the Store Manager in overall store operations, sales execution, merchandising, inventory, staffing, customer service, and associate development.
- Enhanced customer experience and loyalty by building relationships and promoting WD/SD branding in store and community.
- Managed general operations and merchandising execution to company standards.
- Collaborated with shrink leadership and Store Manager to ensure inventory accuracy and minimize loss.
- Managed the beer department and maintained strong vendor relationships while ensuring inventory accuracy.
- Fostered recruiting and onboarding processes to meet store staffing requirements.
- Coached associates on product knowledge, company policies, and procedures to enhance team competency.
- Analyzed store reporting to identify opportunities and drive performance across departments.
Merchandising Team Manager
6 Months- Led and developed a team of seven sales managers and 50+ support associates across multiple businesses to drive sales and achieve operational and performance metrics.
- Managed multiple areas of a $93 million-volume store, coordinating sales, merchandising, staffing, and operational priorities.
- Coordinated merchandising teams across RTW, Men's, and Center Core, including Handbags, Fine/Fashion Jewelry, Women's Shoes, and Cosmetics/Fragrance.
- Trained and developed associates to execute floor moves, shop setups, signing, markdowns, and visual standards.
- Coordinated markdowns, signing, reverse logistics, processing, and other operational functions.
- Coordinated merchandising teams across RTW, Men's, and Center Core, enhancing product presentation in Handbags, Fine/Fashion Jewelry, Women's Shoes, and Cosmetics/Fragrance.
- Trained and developed associates on executing floor moves, shop setups, signing, markdowns, and visual standards, ensuring operational consistency.
- Achieved the #1 Operations scorecard among 12 stores in the Ft. Lauderdale/Beach District in Spring 2017.
- Earned Support Manager of the Year recognition in 2016 based on scorecard performance.
- Coordinated markdowns, signing, reverse logistics, and processing.
- Analyzed daily and weekly business reporting to identify sales opportunities, collaborating with leadership to drive improved sales outcomes.
Assistant Store Manager
1 Year 5 Months- Partnered with the Store Manager to operate a standalone store with 100+ associates, balancing customer experience, sales, staffing, payroll, inventory, and operational priorities.
- Directed sales-floor activities and resolved customer and store-level issues quickly and effectively.
- Managed OSAT customer satisfaction performance, trending 4 points better than District and Region and 6 points better than Chain.
- Drove customer loyalty initiatives, contributing to the store being recognized as the #1 store in the Region for Summer 2018.
- Executed customer loyalty initiatives, leading to recognition as #1 store in Region for Summer 2018.
- Managed inventory in partnership with the Regional Planner to maximize availability and profitability.
- Coached and developed eight coordinators across multiple departments, including floor moves, merchandise placement, and visual standards.
- Led inventory preparation and execution for fiscal year 2018, contributing to a 0.85% decrease in shrink.
- Implemented shrink strategies, reducing shrink from 1.13% to 0.28% across departments.
Sales Manager Level 2 Women's Shoes
1 Year 11 Months- Achieved 110% of Sales Plan for fiscal year 2015, with sales volume ranking among the top 10% within the organization.
- Recognized as Macy's #1 Sales Manager for the Fall 2015 season.
- Increased year-over-year sales performance by 26% from 2014–2015.
- Promoted to Signature Business Sales Manager after one month as Sales Manager in the second-largest store by sales volume in the Ft. Lauderdale/Palm Beach District.
- Managed and developed a sales manager and team of 45 associates in a high-volume retail environment.
- Coached and developed newly onboarded sales management staff to enhance team effectiveness and align with sales goals.
- Coached and developed newly onboarded sales management staff.
- Championed customer-service initiatives focused on courtesy, professionalism, and customer engagement.
- Championed customer-service initiatives that improved courtesy, professionalism, and engagement, contributing to a positive shopping experience.
- Created store events leveraging social media, community partnerships, and vendor sponsorships to drive customer traffic and boost sales.
Selling Supervisor Fine Jewelry & Women's Shoes
1 Year 3 Months- Increased Fine Jewelry sales 12% to plan during the 2014 spring season.
- Increased Women's Shoes impulse business 33% during the 2014 sales year through associate development and suggestive selling.
- Led a team of 20 sales associates in a high-volume retail environment.
- Coordinated fine jewelry trunk shows with key vendors, coaching associates on effective clienteling and appointment selling techniques.
- Organized fine jewelry trunk shows with key vendors and coached associates on clienteling and appointment selling.
- Analyzed weekly financial performance reports, adjusting business strategies to capitalize on identified performance opportunities.
- Managed sensitive inventory audit processes and implemented procedures to maintain inventory accuracy.
- Maintained consistent visual and merchandising standards across front- and back-of-house inventory to enhance customer experience.
Education
Associate in Arts Degree - Elementary Education Mathematics
- Mathematics Coursework
- Mathematics Coursework
Skills
Store operations
Sales growth
Inventory control
Merchandising standards
Vendor management
Operational compliance
Loss prevention
E-commerce operations
Team leadership
Talent Acquisition
Performance coaching
Workforce management
Customer service
Local Marketing
Microsoft Office expertise
Problem-solving
Customer relations
Multitasking and organization
Certification
- Cicerone License - 2020
- Food certification - 2025
- TSP Total Spirits Professional- 2023
Timeline
Store Manager
TOTAL WINE & MORE
09.2021 - CurrentRead More
Assistant Store Manager
Total Wine & More
08.2020 - 08.2021Read More
Merchandising Team Manager
MACY'S
08.2019 - 02.2020Read More
Assistant Store Manager
HomeGoods, TJX Companies
03.2018 - 08.2019Read More
Sales Manager Level 2 Women's Shoes
Macy's
08.2014 - 07.2016Read More
Selling Supervisor Fine Jewelry & Women's Shoes
Macy's
04.2013 - 07.2014Read More
Florida Atlantic University
from Mathematics Coursework
Read More
University of South Florida
from Mathematics Coursework
Read More
St. Petersburg College
Associate in Arts Degree from Elementary Education Mathematics
Read More