Jennique Nelson
New York,NY
Summary
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability.
Overview
11
11
years of professional experience
Work History
Mail Processing Clerk
United States Postal Service, USPS
11.2018 - Current
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
- Utilized customer service skills to provide exceptional service for all customers.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
Case Manager
Progressive Home Health Services
01.2015 - 09.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
Home Health Aide
Progressive Home Health Services
11.2013 - 03.2014
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
Associate Degree in Nursing - Nursing
St. Paul's School of Nursing
Queens, NY06-2024
High School Diploma -
Frederick Douglass Academy
New York06-2012
Skills
- Strong organization skills
- Problem-solving abilities
- Reliabe
- Patient care planning
- Licensed RN
- Leadership
Timeline
Mail Processing Clerk
United States Postal Service, USPS
11.2018 - Current
Case Manager
Progressive Home Health Services
01.2015 - 09.2018
Home Health Aide
Progressive Home Health Services
11.2013 - 03.2014
Associate Degree in Nursing - Nursing
St. Paul's School of Nursing
High School Diploma -
Frederick Douglass Academy