Jenny Alcaide
Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Pandora Jewelry
NY
11.2023
- Greeted customers as they enter the store
- Answers customers questions and assists with requests
- Execute purchases and returns while checking for accuracy
- Restock and organize merchandise on the sales floor
- Resolve customer complaints and issues in a timely manner
- Up-sold products to increase store revenue
- Opened up multiple store credit cards
- Assisted with visual displays around store
- Is able to thrive in a fast-paced environment
- Suggested accessories and complementary purchases
- Asked open-ended questions to assess customer needs.
Party Host/Cast Member
Chuck E. Cheese
Bronx, NY
07.2023 - 11.2023
- Prepared the party area by setting up tables and attending to guests
- Cash handling
- Used Verbal communication skills
- Strong Product knowledge
- Interpersonal communication
- Made sure that guests/ birthday child are enjoying themselves
- Answered customers' questions and provided information on procedures and policies
- Cleaned party area after the party concluded
- Received payments in the form of cash, credit/debit cards and vouchers
- Tracked scheduling times and made certain began and ended with timeliness
- Enthusiastically and professionally greeted all guests
- Up-sold additional menu items, beverages, and desserts to increase restaurant profits.
CARA Youth Leader
Kingsbridge Heights Community Center
Bronx, NY
07.2022 - 06.2023
- Attends college and career fairs to make sure students become exposed to colleges
- Attended CARA professional development training throughout the course of the summer
- Works amongst a student leadership support staff of 4 to assist with post secondary planning
- Facilitates college related events by welcoming 11th and 12th grade students
- Offers individual and group advising to caseload of 10 students
- Presents workshops and presentations on financial aid the college application process.
Cashier/ Cast Member
Chuck E. Cheese
Bronx, NY
08.2021 - 06.2022
- Used basic Math skills
- Cash handling
- Used Verbal communication skills
- Strong Product knowledge
- Interpersonal communication
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Answered customers' questions and provided information on procedures and policies
- Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans
- Received payments in the form of cash, credit/debit cards and vouchers
- Stock gift shop walls/cases
- Stock promotional cups, plates, regular cups at cash registers
- Up-sold additional menu items, beverages, and desserts to increase restaurant profits.
Educational Intern / Youth Council Leader
Kingsbridge Heights Community Center
Bronx, NY
12.2020 - 06.2021
- Attended Weekly meetings
- Planned Events for YLC (youth council leaders)
- Worked very loosely with special needs children
- Led gym time Wednesday and Thursday
- Assisted with Boys basketball Team
- Advocated to get more funds for College Tours for Highschoolers
- Assisted where needed.
Education
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice
Manhattan, NY05-2027
High School Diploma -
Celia Cruz Bronx High School Of Music
The Bronx, NY06.2023
Skills
- Customer Needs Assessment
- Payment Processing
- Upselling
- Group Management
- Guest Reception
- Document Control
- Scheduling
- Meeting Planning
- Presentation Design
- Prioritization
- Tech-Savvy
- Social Media and Promotions
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Volunteer Softball coach for a non-profit leauge
Timeline
Sales Associate
Pandora Jewelry
11.2023
Party Host/Cast Member
Chuck E. Cheese
07.2023 - 11.2023
CARA Youth Leader
Kingsbridge Heights Community Center
07.2022 - 06.2023
Cashier/ Cast Member
Chuck E. Cheese
08.2021 - 06.2022
Educational Intern / Youth Council Leader
Kingsbridge Heights Community Center
12.2020 - 06.2021
Bachelor of Science - Forensic Psychology
John Jay College of Criminal Justice
High School Diploma -
Celia Cruz Bronx High School Of Music