Jenny-Ann Mariani
Orlando,FL
Summary
Customer service and patient care specialist skilled in effective communication and problem resolution. Experience in maintaining HIPAA compliance and improving client satisfaction through personalized service. Strong team collaboration and time management abilities contribute to streamlined operations and positive client experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Hostess/Server
Bahama Breeze Island Grille
Orlando, FL
04.2025 - Current
- Greeted and seated guests, providing a warm and friendly atmosphere.
- Explained menu options and took orders to enhance guest satisfaction and streamline service.
- Delivered food and beverages to tables, maintaining high service standards.
- Assisted with menu recommendations, enhancing guest dining experiences.
- Managed reservations and waitlists to optimize seating efficiency.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with kitchen staff to ensure order fulfillment and quality control.
- Organized and replenished service areas with supplies to maintain seamless operations. with supplies during slow periods.
- Set up tables promptly between patrons to minimize wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Support Services Clerk
Seminole State College
Sanford, FL
07.2024 - Current
- Guided customers in inquiries, ensuring efficient direction to appropriate departments.
- Responded to questions from customers and employees, providing clear explanations of information.
- Facilitated allocation of parking permits to ensure proper usage of campus facilities. and student identification cards.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted in completing lost and found reports for items across the campus.
- Communicated with fellow facilities and staff for any upcoming events or meetings
CNA
Sonata Assisted Living
Lake Mary, FL
05.2024 - 04.2025
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Turned and repositioned bedridden patients to prevent bedsores.
- Monitored physical and emotional changes in patient condition to facilitate timely medical interventions.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Planned and served meals and snacks to patients according to prescribed diets.
- Monitored food intake and output according to nursing staff instructions.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status to support coordinated care.
- Facilitated communication between patients, family members, and healthcare professionals.
- Fostered relationships with patients, caregivers, and healthcare teams to enhance collaboration and meet individual care plan targets.
- Observed and reported unusual symptoms and changes to charge nurse.
- Safely transported residents to various locations within the facility to ensure their mobility and access to services.
Customer Service Representative
Elev8 Fun
Sanford, FL
10.2021 - 07.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered a constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Enhanced customer satisfaction by proactively addressing needs and resolving concerns through tailored strategies.
- Provided accurate information to effectively answer questions, troubleshoot issues, and resolve complaints.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Guided customers in product selection by delivering detailed information about product features and benefits.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Navigated multiple computer systems and applications, and utilized search tools to find information.
- Resolved conflict to maintain fun, positive, and safe event environments.
- Supervised children's activities, maintaining happiness, safety, and well-being.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Organized various themed parties, with coordinated decorations, menus, and activities.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards
- Assisted guests in locating their designated areas for a seamless experience. to the correct areas for eating, dancing, and other services.
- Took information about the guests' party size, led them to their seating, and offered them menus.
- Decorated and set tables in accordance with party themes and age groups.
Cashier
Publix
Boca Raton, FL
01.2024 - 05.2024
- Delivered exceptional customer service at all points of contact.
- Delivered customer service by proactively greeting customers and addressing their inquiries to enhance shopping experience.
- Resolved customer complaints and inquiries courteously and efficiently, fostering a positive store environment.
- Provided customers with product information and responded to inquiries courteously and promptly.
- Offered assistance to customers in locating desired items.
- Informed customers about special promotions, loyalty programs, and discounts, contributing to increased customer engagement.
- Developed and maintained a positive working relationship with customers.
- Developed strong customer service skills by providing efficient and accurate service.
- Used POS system to complete purchases for customers.
- Accurately processed customer payments using cash, credit cards, and checks.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Enforced store safety and cleanliness standards, reducing hazards.
- Followed all safety protocols while handling money.
- Maintained an organized display area by restocking shelves regularly.
Education
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FL12-2026
Associate of Arts - Health Sciences
Seminole State College
Sanford05-2025
High School Diploma -
University High School
Orange City, FL06-2023
Skills
- Customer service
- Effective communication
- Time management
- Team collaboration
- Reliability
- Adaptability and flexibility
- Serving techniques
- Food running
- Table bussing
- Software proficiency
- Data entry
- Problem solving
- Decision-making
- Heartsaver first aid CPR AED
- Licensed Certified Nursing Assistant
- Patient care
- Medical terminology
- HIPAA compliance
- Hospitality Standards
- Written communication
Certification
- CPR
- CNA
References
References available upon request.
Languages
- English
- Spanish
Timeline
Hostess/Server
Bahama Breeze Island Grille
04.2025 - Current
Support Services Clerk
Seminole State College
07.2024 - Current
CNA
Sonata Assisted Living
05.2024 - 04.2025
Cashier
Publix
01.2024 - 05.2024
Customer Service Representative
Elev8 Fun
10.2021 - 07.2024
Bachelor of Science - Health Sciences
University of Central Florida
Associate of Arts - Health Sciences
Seminole State College
High School Diploma -
University High School