Jenny Casillas
Denver,CO
Summary
Motivated healthcare professional with over 10 years of patient-facing experience seeking to transition into Radiologic Technology. Skilled in patient care, medical imaging workflow, and insurance coordination, with a strong desire to support diagnostic teams while continuing as a R.T. education.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Health Images
Denver, CO
08.2024 - Current
- Assisted patients with appointment scheduling and insurance verification.
- Addressed patient questions about procedures, services, and insurance coverage directly.
- Provided exceptional customer service to ensure a positive patient experience.
Enrollment Specialist
Tepeyac Community Health Center
Denver, CO
10.2020 - 05.2024
- Explained eligibility criteria for various health programs to clients.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
- Supported clinic operations, cross-functional support to other departments, trained staff, and addressed customer complaints effectively.
Medical Assistant
I Care Vision Center
Denver, CO
10.2016 - 08.2020
- Assisted in patient intake by gathering medical histories and performing prescreening exams.
- Conducted contact lens training and managed inventory, including orders and stocking.
- Maintained examination rooms by ensuring cleanliness and proper equipment organization.
Education
Associate of Applied Science Degree in Medical Radiography - Radiologic Technologist
Casa Loma College
Denver, CO07-2027
Medical Assistant Certification -
Pima Medical Institute
Denver, CO04-2015
Certified Nursing Assistant Certification -
Emily Griffith Technical College
Denver, CO03-2013
Skills
- Patient care expertise
- Electronic health records management
- Bilingual communication skills
- Medical terminology proficiency
- Customer service excellence
- Healthcare administration skills
- Insurance verification accuracy
- Patient data analysis
Timeline
Patient Service Representative
Health Images
08.2024 - Current
Enrollment Specialist
Tepeyac Community Health Center
10.2020 - 05.2024
Medical Assistant
I Care Vision Center
10.2016 - 08.2020
Associate of Applied Science Degree in Medical Radiography - Radiologic Technologist
Casa Loma College
Medical Assistant Certification -
Pima Medical Institute
Certified Nursing Assistant Certification -
Emily Griffith Technical College