Jenny Couts Baten

Completed Texas SNAP Training

• Inspected carcasses of cattle, hogs, sheep, and goats, and isolated carcasses or body parts with abscesses , pneumonia, kidney stones, or other conditions of concern to prevent the spread of contamination that could cause an unsafe product from threatening the health of the public.
• Observed destruction and disposal of condemned items to maintain control and prevent contamination of food chain.
• Observe and regulate product labels.
• Inquired about pesticides or chemicals to which animals may have been exposed.
• Checked facilities for compliance with sanitation and disposal procedures as part of comprehensive inspections.
• Informed management of concerns with production operations and sanitation issues in the facility.
• Adhered to HACCP protocols to evaluate risk level of food-related items and record results in FSIS PHIS system.
• Verified transportation and handling procedures met regulatory requirements.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to facility management, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships with facility employees and management.

• Offered each customer top-notch, personal service and polite support to boost sales 101.04% in the first six months of employment and 668.59% over the course of 4 years.
• Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
• Forged and nurture impactful relationships with customers to cultivate loyalty while increasing client list by 367.74%.
• Packaged and shipped frozen meat shipments across the United States.
• Managed over 140 accounts.
• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Organized sales paperwork, presented proposals and finalized contracts.
• Cold-called leads and closed large number of new sales over several months.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Expanded customer base and boosted profits within product line.
• Exceeded goals for new accounts in single sales cycle.
• Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
• Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
• Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
• Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
• Set up calendar with customer birthdays and other special events for personal touch.
• Automated contact management system, resulting in better client organization and goal alignment.
• Answered multi-line phone system and greeted callers enthusiastically.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Completed accurate daily report documents, memos and invoices.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Recorded daily financial transactions using Quickbooks and handled payments and late payment collections of accounts.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Provided onboarding and training for new support staff.
• Experience in making labels for meat and food products.
• Experienced with Word, Excel, PowerPoint, QuickBooks, CRM software, multi-line phone system, adding machine, copy machine, and fax machine.
• B2B Sales

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Founded and managed dog grooming business, growing to over 500 clients over the years.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Generated revenues yearly and effectively capitalized on industry growth.
• Conducted target market research to scope out industry competition and identify advantageous trends.

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Turned in excess cash to maintain drawer security.
• Placed orders for customer checks and verified starting numbers.
• Audited fellow teller currency to contribute to dual-control procedures.
• Removed mutilated currency from circulation.
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Identified sales opportunities and referred customers to branch partners in financial services.

• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Positioned animals for diagnostic imaging such as x-rays and scans.
• Administered medications to animals in treatment and documented changes in condition.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Answered owner animal health questions and advised on best care practices.
• Assisted senior staff with blood analyses and physical assessments.
• Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Aided veterinary surgeon with surgeries and procedures with complex requirements.
• Bathed and dipped dogs afflicted with ticks/fleas and applied specific medications for itch relief.
• Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
• Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Educated clients on post-surgical care and nutrition.
• Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments.
• Provided comfort to patient and owner of euthanized terminally ill patients.
• Removed partially exposed foreign objects from skin and feet.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Inspected dishes and utensils for cleanliness.
• Checked identification for minimum age for sale of alcoholic beverages.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Cooked tasty, nourishing meals for patients to promote better nutrition.
• Monitored progress and documented patient health status changes to keep care team updated.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
• Developed rapport to create safe and trusting environment for care.
• Assisted disabled clients to support independence and well-being.
• Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
• Supervised daily activities and provided assistance to staff.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Provided mobility assistance such as walking and regular exercising.
• Provided transportation and appointments management.
• Completed entries in log books, journals and care plans to accurately document and report patient progress.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Facilitated personal hygiene management, feeding and ambulation.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Transported patients between rooms and appointments or testing locations.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.