Jenny English
Thornton,CO
Summary
I am a self driven, highly motivated individual with a strong attention to detail. I am self managing and very good multi tasker. I have a passion for customer service and working with people. I love to teach and guide people in whatever I am doing. I enjoy making connections with people and forming relationships.
Overview
10
10
years of professional experience
Work History
Barista/Barista Trainer
Starbucks, Barista
01.2022 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Training new baristas to company standards as they are hired and periodically when new drinks/food items are added seasonally.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Kitchen Manager
4-H Weld County
07.2023 - 07.2023
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques. I upheld the Weld Country Health Department standards.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Prepared and delivered appreciation lunches daily for 100 people.
- Worked closely with volunteers both adult and children teaching them cooking techniques, food/knife safety and customer service and handling money.
- This is a reoccurring job serving the Weld County 4-H during their fair week.
Operations Manager
Infinitus Pie
04.2014 - 11.2018
- As Operations Manager I streamlined the accounts receivables, monitored the P&L statements and negotiated with vendors for pricing.
- I kept the books for 3 individual restaurants and the commissary kitchen. I created daily operations logs and was responsible for entering them into Quickbooks weekly.
- I was in charge of payroll for the 3 stores on a weekly basis
- When I was the general manager, I managed the busiest location and employed all college students.
- I trained and mentored students while maintaining the highest performing store.
Education
Associate of Applied Science - Culinary Arts
Johnson & Wales University - Denver
Denver, CO06.2003
Skills
- Excels at customer service and guest relationships
- Attention to Detail
- Order Preparation
- Excellent memory
Affiliations
- Girl Scouts of Colorado
- 4-H Leaders Council
Timeline
Kitchen Manager
4-H Weld County
07.2023 - 07.2023
Barista/Barista Trainer
Starbucks, Barista
01.2022 - Current
Operations Manager
Infinitus Pie
04.2014 - 11.2018
Associate of Applied Science - Culinary Arts
Johnson & Wales University - Denver