Amberli Trevino
San Antonio,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2024
2024
years of professional experience
Work History
Cross Functional Associate/Deli Sales Associate
HEB Grocery Store
Floresville, , TX
04.2022 - 11.2023
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Maintained cleanliness of deli area, including tables and counters.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Adhered to company policies and procedures related to food handling processes.
- Maintained records of sales transactions using POS system.
- Checked expiration dates on packaged goods before placing them on display.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Maintained high level of professionalism while interacting with customers and coworkers alike.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Handled incoming calls from customers regarding orders or other inquiries.
- Answered customer questions and provided store information.
Personal Shopper
Walmart
Floresville, TX
09.2021 - 04.2022
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Dietary Aide
Mystic Park Nursing Home
San Antonio, TX
03.2021 - 05.2021
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Checked and updated diet orders via computer database.
- Received, stored and distributed food and supplies promptly, checking orders for accuracy.
- Adhered to administrative departmental policies and procedures regarding safety, health and confidentiality.
Personal Shopper
Walmart
Floresville, TX
04.2020 - 02.2021
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Crew Leader
SUBWAY®Restaurants
Floresville, TX
07.2019 - 04.2020
- Inspected cleanliness, organization and safety of job sites after every shift.
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
- Balanced cash drawers, operated registers and prepared cash deposits.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Greeted customers promptly and responded to questions.
Server
Aurelia’s Kitchen
Floresville, Texas
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Accurately recorded orders on cash register and point-of-sale system.
Education
High School Diploma -
Floresville High School
Floresville, TX05.2021
Skills
- Team member motivation
- Opening and closing procedures
- Computer skills
- Working collaboratively
- Customer assistance
- Customer Support
- Inbound and Outbound Calling
- Quality Assurance
Timeline
Cross Functional Associate/Deli Sales Associate
HEB Grocery Store
04.2022 - 11.2023
Personal Shopper
Walmart
09.2021 - 04.2022
Dietary Aide
Mystic Park Nursing Home
03.2021 - 05.2021
Personal Shopper
Walmart
04.2020 - 02.2021
Crew Leader
SUBWAY®Restaurants
07.2019 - 04.2020
High School Diploma -
Floresville High School
Server
Aurelia’s Kitchen