Jenny Forrester
Socal Recovery
AURORA,CO
12
years of professional experience
Dedicated Behavioral Health Technician with expertise in crisis intervention and de-escalation strategies. Known for fostering supportive environments and enhancing client well-being through compassionate care.
Work History
Behavioral Health Technician
8 Months- Trained new staff on best practices for client interaction and crisis intervention techniques, fostering a supportive environment.
- Collaborated with healthcare professionals to refine treatment plans based on client feedback and progress assessments.
- Led group therapy sessions, facilitating discussions that encouraged personal growth and peer support among clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Assessed patient progress and reported changes to supervising physician.
- Administered patient medications and tracked dosages.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Assisted with medication administration and counting and pouring medications.
- Maintained accurate documentation of client interactions and behaviors, ensuring compliance with regulatory standards.
- Conducted client rounds to check on residents.
- Searched resident belongings prior to and during stays.
Behavioral Health Technician
9 Months- Provided compassionate support to clients in behavioral health programs, enhancing emotional well-being.
- Monitored client progress and reported observations to interdisciplinary teams for effective care planning.
- Assisted in implementing therapeutic activities tailored to individual client needs, promoting engagement and recovery.
- Maintained accurate documentation of client interactions and behaviors, ensuring compliance with regulatory standards.
- Developed strategies for crisis management, successfully de-escalating challenging situations while prioritizing client safety.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Searched resident belongings prior to and during stays.
- Performed client intake procedures according to internal standards for new admission
Telemarketing Sales Representative
1 Year 1 Month- Executed outbound calls to engage potential customers and promote services.
- Developed comprehensive understanding of product offerings to address client needs effectively.
- Utilized CRM systems to track interactions and maintain accurate customer records.
- Collaborated with team members to refine sales scripts for improved communication.
- Trained new representatives on best practices for telemarketing techniques and compliance standards.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Childcare Provider
7 Years 5 Months- Supervised daily activities to ensure safety and well-being of children.
- Developed engaging educational activities to promote cognitive and social development.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Implemented individualized care plans to address specific needs of each child.
Housekeeping and Laundry Attendant
1 Year 6 Months- Executed thorough cleaning and sanitization of guest rooms to uphold high standards of comfort and satisfaction.
- Operated laundry equipment efficiently to ensure timely processing of linens and towels.
- Stocked and organized housekeeping supplies to enhance workflow and accessibility.
- Collaborated with team members to address guest requests and resolve issues promptly.
Education
High School Diploma
Skills
Active listening
Conflict de-escalation
Documentation skills
De-escalation strategies
Timeline
Behavioral Health Technician
Socal Recovery
11.2025 - 07.2026Read More
Behavioral Health Technician
Socalbeach Recovery
01.2025 - 10.2025Read More
Telemarketing Sales Representative
SempraCore
10.2023 - 11.2024Read More
Childcare Provider
Private Residence for Sara Wright
04.2016 - 09.2023Read More
Housekeeping and Laundry Attendant
Comfort Inn & Suites
08.2014 - 02.2016Read More
Overton High
High School Diploma
Read More