Jenny Johnson
New Albany,IN
Summary
Results-driven Senior Mortgage Loan Processor with strong communication, documentation review skills, and CRA Lending knowledge. Expert in reducing turnaround times and enhancing client relationships, committed to delivering exceptional customer service and supporting team collaboration.
Overview
10
10
years of professional experience
Work History
Senior Mortgage Loan Processor
First Financial Bank
02.2016 - Current
- Reviewed and verified loan applications for compliance with federal regulations and company policies.
- Collaborated with underwriters to address discrepancies and expedite loan processing timelines.
- Analyzed borrower financial data to assess creditworthiness and risk factors effectively.
- Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
- Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
- Stayed informed of the latest industry trends, sharing insights with team members to inform strategic planning and operational improvements.
- Handled any conditions sent from underwriting departments.
- Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process.
- Provided comprehensive support to loan officers, ensuring they had all necessary information to make informed decisions on mortgage applications.
- Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Education
Medical Technology
Phillips College
Louisville, KY 06-1992
Skills
- Strong communication skills
- Time management capabilities
- Documentation review
- Pipeline management experience
- Processing procedures-experienced with CRA Lending
- Residential mortgage lending regulations
- Document review
- Policy adherence
- Teamwork
- Customer service
- Multitasking
Accomplishments
- Achieved top processor by completing 469+ Units with accuracy and efficiency.
2022/2023- Top Processor Award
Achieved the top Processor Award in 2022 & 2023 for Processing more than 469+ units for both years by processing mostly CRA loans for multiple CRA MLO's.
Timeline
Senior Mortgage Loan Processor
First Financial Bank
02.2016 - Current
Medical Technology
Phillips College