Summary
Overview
Work History
Skills
Zip
Studies
Other Courses And Seminars
State
City
Timeline
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JENNY KOLETTE ALBRITTON

Cameron,NC

Summary

Motivated Customer Service Agent with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Overview

13
13
years of professional experience

Work History

Front Desk Agent

COURTYARD BY MARRIOTT BOGOTA HOTEL
Bogota, Colombia
05.2017 - 06.2017
  • Check in and check out the guests
  • Register and assign rooms to guests
  • Cash management
  • Special requirement intake
  • Customer Support
  • Answer internal and external calls
  • Confirm phone and online reservations.

Front Desk Agent

COURTYARD BY MARRIOTT BOGOTA HOTEL
Bogota, Colombia
09.2016 - 10.2016
  • Check in and check out the guests
  • Register and assign rooms to guests
  • Cash management
  • Special requirement intake
  • Customer Support
  • Answer internal and external calls
  • Confirm phone and online reservations.

Front Desk Agent

MARRIOTT BOGOTA HOTEL
Bogota, Colombia
03.2014 - 03.2015
  • Check in and check out the guests
  • Register and assign rooms to guests
  • Cash management
  • Special requirement intake
  • Customer Support
  • Answer internal and external calls
  • Confirm phone and online reservations
  • Sales of Up Grade packages for room and Services.

At Your Service Agent

MARRIOTT BOGOTA HOTEL
Bogota, Colombia
10.2012 - 03.2014
  • Receive external and internal calls
  • Take Room Service Orders
  • Taking complaints and monitoring them
  • Special requirement intake
  • Customer Support.

Cabin Crew Supervisor

COPA AIRLINES COLOMBIA
08.2011 - 01.2012
  • Coordinate and carry out the security briefing between the Captain and the cabin crew, as well as the respective security briefing between the flight attendants
  • Verify that all the cabin crew members were presented at the time and place indicated
  • Verify that all cabin crew members are in adequate physical and emotional conditions to perform their duties
  • Verify the personal presentation of each crew member according to the standards established by the company
  • Assign the work positions to the cabin crew members
  • Transmit to your crew the pertinent indications from the cockpit
  • Verify that each crew member carries the respective flight attendants manual
  • Coordinate and direct security functions and on-board service.

Flight Attendant

AEROREPUBLICA S.A.
03.2004 - 08.2011
  • Always ensure the safety of passengers and especially in emergency situations
  • Provide service on board the aircraft to passengers who require it
  • The others pertinent to Flight Attendants duties
  • Customer Support Service.

Skills

  • Notary Public
  • Customer service
  • Fluent in Spanish
  • Microsoft Office
  • Excellent customer service
  • Problem-solving skills
  • Office Management
  • Guest Reception

Zip

28311

Studies

  • SERVICES ON BOARD, Institute of Aeronautical Technical Studies IETA, 12/01/03, Bogotá / Colombia
  • HIGH SCHOOL DIPLOMA, Guillermo León Valencia School, 12/01/01, Bogotá / Colombia

Other Courses And Seminars

  • CORPORATE LANGUAGE SEMINAR, Agora, 03/01/10, Bogotá / Colombia
  • SERVICE ORIENTATION COURSE BASED ON THE COMPETENCES MODEL, School of Services AeroRepublica S.A., 05/01/05, Bogotá / Colombia
  • CREW RESOURCE MANAGMENT COURSE. CRM, Training Center AeroRepublica S.A., 05/01/05, Bogotá / Colombia
  • BASIC TRAINING IN FLIGHT PHYSIOLOGY COURSE, Administrative Unit of Civil Aeronautics UAEAC, 04/01/05, Bogotá / Colombia

State

NC

City

Fayetteville

Timeline

Front Desk Agent

COURTYARD BY MARRIOTT BOGOTA HOTEL
05.2017 - 06.2017

Front Desk Agent

COURTYARD BY MARRIOTT BOGOTA HOTEL
09.2016 - 10.2016

Front Desk Agent

MARRIOTT BOGOTA HOTEL
03.2014 - 03.2015

At Your Service Agent

MARRIOTT BOGOTA HOTEL
10.2012 - 03.2014

Cabin Crew Supervisor

COPA AIRLINES COLOMBIA
08.2011 - 01.2012

Flight Attendant

AEROREPUBLICA S.A.
03.2004 - 08.2011

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JENNY KOLETTE ALBRITTON