Jenny Lin Yang
San Diego,California
Summary
Dynamic HR professional with extensive experience at Aya Healthcare, excelling in benefits administration and compliance auditing. Proven track record in managing leave processes and enhancing employee relations. Skilled in data analysis and project management, I effectively resolve complex inquiries while fostering a collaborative environment for team success.
Overview
11
11
years of professional experience
Work History
Human Resources Liaison II/HR Generalist
Aya Healthcare
San Diego, CA
07.2024 - Current
- Handled escalated benefit inquiries, administered 500+ leaves per year, and conducted HR investigations to ensure compliance with federal and state requirements.
- Assisted with employment verification, unemployment claim requests, and medical support notices for current and former employees, ensuring timely and accurate responses in compliance with company policies.
- Revised garnishment processing process.
- Continued leading the traveler leave benefits team and partnering with executives on continual enhancement and improvement of leave processes.
Senior Benefits Coordinator
Aya Healthcare
San Diego, CA
07.2023 - 07.2024
- Led the Traveler Leave Benefits Team and strategically partnered with the HR Manager, Sr. Director of Employee Experience, Director of Payroll, and SVP of Litigation/Risk Management, to execute new policies and processes related to leaves and benefit premiums.
- Completed state-specific paid leave form, and the submission of applications for employees on FMLA or state-sponsored leave.
- Trained and mentored new team members of the Benefits Department and the Traveler Leave Benefits team.
- Cultivated a professional rapport with travel nurses and guided them through their benefits while on leave to review the benefits policy and premiums, and address any issues regarding benefits.
Benefits Coordinator I/II
Aya Healthcare
San Diego, CA
09.2021 - 07.2023
- Created, audited, and conducted COBRA and Hawaii benefits reports to provide insights for decision-making, and enforce compliance within the organization.
- Provided ongoing benefit support for up to 500 travel nurses weekly, addressing complex inquiries related to benefits enrollment, insurance claims, and policy interpretation via phone and email, showcasing exceptional communication and problem-solving skills.
- Ensured accurate data entry and approval of benefits changes in Dayforce payroll systems for payroll deductions, benefit-related status changes, and termination in Dayforce systems, including COBRA generation.
- Enhanced COBRA processes by developing outreach reports prior to insurance termination.
- Administered annual open enrollment for up to 40,000 travel nurses, including assisting with the completion of ACA reporting. Prioritized clear, efficient communication, and problem solving to ensure a seamless enrollment experience.
Patient Service Representative II
Rady Children's Physician Management Services
San Diego, CA
09.2019 - 08.2021
- Processed incoming calls for appointment scheduling, ensuring accurate and timely responses to patient requests, while maintaining a high level of customer satisfaction.
- Verified insurance eligibility and demonstrated in-depth knowledge of contracted insurance plans, ensuring accurate information was provided to patients and the medical team.
- Managed front office workflow, coordinating patient check-ins, updating records, and ensuring a smooth transition for both in-office and virtual appointments.
- Investigate and resolve patient inquiries or complaints, promptly direct them to the appropriate medical staff, and follow up to ensure satisfactory resolution, maintaining high patient satisfaction.
Assistant Operations Manager
24 Hour Fitness
Walnut Creek, CA
06.2016 - 09.2019
- Managed all aspects of the hiring process, including job posting, reviewing applicants, interviewing, processing hiring paperwork, and conducting background and reference checks for potential candidates.
- Trained and developed a strong team of Service Representative Leads (2), Service Representatives (11-12), Group X Instructors (30), and Kids' Club Attendants (2-7), ensuring alignment with company goals and values.
- Monitor club facilities daily, addressing and resolving escalating issues related to equipment, appearance, or member experience to maintain operational excellence.
- Maintained employee records using HR management software, documenting events such as hiring, terminations, leaves, transfers, and promotions.
- Oversaw the club budget and financial reconciliation, including banking tasks, ordering office supplies, and janitorial supplies, ensuring equipment maintenance, and performing weekly timecard audits to ensure payroll accuracy.
Certified Store Trainer
Pinkberry
Walnut Creek, CA
05.2014 - 05.2015
- Provided feedback and coaching to employees regarding their job performance.
- Monitored stores' compliance with safety regulations by conducting spot checks on equipment usage and storage conditions.
- Assisted with preparing all daily and weekly sales and cash reports, and preparing daily bank deposits.
- Developed and implemented personalized training strategies for onboarding new team members and shift leads, adapting training to individual learning styles to maximize efficiency and retention.
Education
Bachelor of Science - Human Resources Management
San Diego State University
San Diego, CA12-2020
Skills
- Benefits administration
- Leave management
- Compliance auditing
- Data analysis
- Employee relations
- Project management
- Problem solving
- Time management
Languages
Chinese (Mandarin)
Native/ Bilingual
References
References available upon request.
Timeline
Human Resources Liaison II/HR Generalist
Aya Healthcare
07.2024 - Current
Senior Benefits Coordinator
Aya Healthcare
07.2023 - 07.2024
Benefits Coordinator I/II
Aya Healthcare
09.2021 - 07.2023
Patient Service Representative II
Rady Children's Physician Management Services
09.2019 - 08.2021
Assistant Operations Manager
24 Hour Fitness
06.2016 - 09.2019
Certified Store Trainer
Pinkberry
05.2014 - 05.2015
Bachelor of Science - Human Resources Management
San Diego State University