Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenny Lopez

Yucaipa,CA

Summary

Proactive Insurance Agent with extensive experience in client relationship management and customer service. Skilled in resolving customer issues, managing policy renewals, and processing claims efficiently. Bilingual problem solver with strong professionalism and ethics, seeking to advance career through new opportunities.

Overview

21
21
years of professional experience

Work History

Insurance Agent

State Farm
08.2021 - 02.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Processed payments and help with filed claims.

Customer Service Representative

Century 21 Powerhouse Realty
04.2003 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Prospecting for new clients by door knocking.
  • Show clients properties

Education

Insurance

Mike Russ
On Line
10-2020

High School Diploma -

Huntington Park High School
Huntington Park, CA
06-1997

Skills

  • Customer Service
  • Licensed Insurance Agent
  • Professionalism and Ethics
  • Quotes and sales
  • Bilingual
  • Problem solver
  • Respectful Team Player
  • Able to work with minimum supervision
  • Reliable and Punctual
  • Good morals and good character
  • Positive with great attitude
  • Able to work weekends

Languages

Spanish
Full Professional

Timeline

Insurance Agent

State Farm
08.2021 - 02.2024

Customer Service Representative

Century 21 Powerhouse Realty
04.2003 - 08.2021

Insurance

Mike Russ

High School Diploma -

Huntington Park High School
Jenny Lopez