Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Jenny Martinez
Open To Work

Jenny Martinez

San Antonio,TX

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Patient Care CoordinatorReauthorization RepresentativeTeam LeaderAuthorization-Referral Specialist Customer Service Representative

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: San Antonio, TX, US
Open to relocation: No

Salary Range

$21/hr - $45000/hr

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time offPaid sick leave401k match4-day work weekPersonal development programsTeam Building / Company Retreats

Summary

Experienced professional with a strong background in patient care coordination and insurance practices. Known for exceptional communication skills and commitment to enhancing patient experiences through efficient processes and adherence to HIPAA guidelines.

Overview

27
27
years of professional experience

Work History

Patient Care Coordinator

WellMed Medical Management - United Health Group
San Antonio, TX
07.2025 - 03.2026
  • Coordinated patient scheduling to optimize provider availability and improve appointment access.
  • Communicated effectively with patients to address inquiries, provide support, and enhance overall experience.
  • Supported billing processes by verifying insurance information and assisting with claims submissions for prompt reimbursement.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
  • Verified patient insurance eligibility and entered patient information into system.
  • Resolved customer complaints using established follow-up procedures.

Reauthorization Representative

Homecare Dimensions
San Antonio, TX
12.2011 - 09.2021
  • Trained new team members on authorization procedures and system navigation.
  • Improved patient satisfaction by efficiently handling authorization requests and promptly addressing inquiries.
  • Conducted thorough reviews of medical documentation for accuracy and compliance before submitting authorization requests.
  • Researched missing or inaccurate information to establish insurance eligibility and patient liabilities.
  • Demonstrated adaptability by quickly learning new systems and processes as they were introduced within the organization.
  • Actively contributed ideas during team meetings on how to improve existing processes or address challenges faced by the department.
  • Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
  • Assisted in training new Authorization Representatives, sharing best practices to enhance overall team performance.

Team Leader

Methodist Healthcare
San Antonio, TX
05.1999 - 11.2010
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Thomas A Edison
San Antonio, TX

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Insurance verification
  • Verbal and written communication
  • Patient documentation
  • Patient registration
  • Insurance practices
  • Quality assurance
  • Patient confidentiality

Timeline

Patient Care Coordinator

WellMed Medical Management - United Health Group
07.2025 - 03.2026

Reauthorization Representative

Homecare Dimensions
12.2011 - 09.2021

Team Leader

Methodist Healthcare
05.1999 - 11.2010

High School Diploma -

Thomas A Edison

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