Hi, I’m
Jenny Naida
Medina,OH
Summary
Accomplished Test Center Manager at Pearson VUE, adept in test center management and team leadership. Excelled in enhancing safety, efficiency, and customer satisfaction, significantly improving staff training and development. Skilled in problem-solving and effective communication, fostering a collaborative environment for continuous improvement and innovation.
Overview
9
years of professional experience
Work History
Pearson VUE
Test Center Manager
04.2016 - Current
Job overview
- Monitored team performance consistently, pinpointing areas needing enhancement and offering feedback for growth.
- Established a strong safety culture within the test center, implementing policies and procedures to ensure the well-being of staff and clients alike.
- Managed and addressed client issues efficiently to maintain elevated satisfaction levels.
- Detected data trends to pinpoint process improvement opportunities in internal operations and client services.
- Managed daily operations of the test center, ensuring smooth functioning of all aspects including personnel, facilities, and equipment.
- Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting.
- Improved overall customer satisfaction by managing staff training and development programs.
- Ensured compliance with industry standards, maintaining accreditation status through regular audits and reviews.
- Enhanced test center efficiency by streamlining processes and implementing new scheduling techniques.
- Mentored junior team members, providing guidance and support in their professional growth while fostering a positive work atmosphere.
- Facilitated clear communication between team members, fostering a collaborative work environment that encouraged problem-solving and innovation.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Supervised overhead costs, crafted budgets, and allocated resources to enhance financial efficiency.
Education
Youngstown State UniversityYoungstown, OH
Master Of Music from Vocal Performance
Kent State UniversityKent, OH
Bachelor Of Music from Vocal Performance
Skills
- Scheduling coordination
- Facility maintenance
- Test administration
- Test center management
- Training and mentoring
- Strong work ethic
- Time management
- Attention to detail
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Self motivation
- Conflict resolution
Timeline
Test Center Manager
Pearson VUE
04.2016 - Current
Youngstown State University
Master Of Music from Vocal Performance
Kent State University
Bachelor Of Music from Vocal Performance
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