Jennys Portillo
Josephine,TX
Summary
Dynamic and detail-oriented professional with extensive experience in customer service, at Stuart’s Paint and Body. Proven ability to enhance office efficiency through effective scheduling and organization. Skilled in data entry and problem-solving, fostering strong relationships with clients and colleagues to ensure a welcoming environment and seamless operations.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Stuart’s Paint and Body
Plano, TX
01.2022 - 07.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate personnel.
- Scheduled appointments and maintained organized calendars for staff.
- Processed mail and packages, ensuring timely distribution to departments.
- Maintained front desk area, promoting cleanliness and professionalism.
- Utilized office management software to track visitor logs and appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Provided basic technical support for front office equipment, minimizing downtime.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
Teacher Aide
Community Isd
Nevada, TX
09.2018 - 08.2019
- Developed engaging lesson plans aligned with state standards.
- Facilitated classroom discussions to enhance student comprehension and participation.
- Implemented assessment tools to evaluate student progress and adapt instruction accordingly.
- Collaborated with colleagues to create a supportive learning environment for diverse learners.
- Provided individualized support to students, fostering academic growth and confidence in learning.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Enhanced literacy skills with targeted reading programs.
- Assisted teachers in implementing lesson plans and classroom activities.
- Adapted teaching methods and materials to meet students' varying needs.
- Monitored student behavior, ensuring compliance with school policies and procedures.
- Adapted quickly to changing classroom dynamics and diverse student needs.
- Offered caring companionship and emotional support.
- Supported children's development by encouraging teamwork and understanding of others.
- Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
- Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
Cashier Receptionist
Toyota Of Richardson Body Shop
Richardson, TX
02.2016 - 06.2018
- Processed customer transactions efficiently, ensuring accuracy and timely service.
- Managed cash register operations, balancing drawers at shift end to maintain financial integrity.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new employees on point-of-sale systems and operational procedures.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Reduced processing errors by meticulously following transaction procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
Education
High School Diploma -
Richardson High School
Richardson, TX05.2005
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Office organization
- File organization
- Filing
- Front office management
- Sensitive information handling
- Administrative support
- Work prioritization
- Issue handling
- Effective planning
- Call routing
- Mail sorting
- Call forwarding
- Mail handling
- Clerical support
- Word processing
- Proficient in software
- Bookkeeping
- Visitor and customer relations
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Stuart’s Paint and Body
01.2022 - 07.2025
Teacher Aide
Community Isd
09.2018 - 08.2019
Cashier Receptionist
Toyota Of Richardson Body Shop
02.2016 - 06.2018
High School Diploma -
Richardson High School