Jenny Sailer Sauer
Carson
Summary
Compassionate and adaptable professional known for strong attention to detail and clear communication. Experienced in providing emotional support and facilitating positive resident experiences, ready to leverage expertise for enhancing client care.
Dedicated professional with strong customer service skills. Experienced in building relationships, problem-solving, and fostering trust in care settings.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Resident Specialist
Prairie Recovery Center
Raleigh, ND
09.2025 - 03.2026
- Assisted in developing individualized treatment plans for residents to enhance recovery outcomes.
- Collaborated with multidisciplinary teams to implement therapeutic interventions and support services.
- Monitored resident progress, documenting changes and reporting concerns to clinical staff promptly.
- Facilitated group therapy sessions, encouraging participation and promoting a supportive environment.
- Provided emotional support to residents, fostering a safe space for open communication and trust-building.
- Collaborated with interdisciplinary teams to provide well-rounded support for residents'' physical, emotional, and social wellbeing.
- Facilitated smooth transitions for new residents by thoroughly explaining policies, procedures, and available services.
- Upheld strict adherence to medication administration protocols while assisting residents with their medical management needs.
CNA
Jacobson Memorial Hospital Care Center
Elgin, ND
05.2025 - 09.2025
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained patient hygiene and cleanliness in compliance with health standards.
- Supported nurses in administering medications and treatments as directed.
- Documented patient care activities accurately in electronic health records.
- Communicated effectively with patients and families regarding care needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
CNA
Marian Manor Healthcare Center
Glen Ullin, ND
03.2022 - 12.2024
- Collaborated with healthcare team to enhance patient care plans and outcomes.
- Participated in training sessions to improve skills and knowledge of best practices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Bar Manager
The Wet Spot and The Social Club
Glen Ullin, ND
08.2017 - 03.2022
- Oversaw daily bar operations, ensuring efficient workflow and excellent customer service.
- Managed inventory levels, optimizing stock turnover and minimizing waste.
- Trained and mentored staff on beverage preparation and customer interaction techniques.
- Implemented staff scheduling, enhancing coverage during peak hours for improved service.
- Closed out cash register and prepared cashier report at close of business.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
- Enforced health and safety regulations, maintaining compliance in a fast-paced environment.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Payroll, made sure till and gaming funds were on
Jen's House Cleaning
Myself
Hazen, ND
08.2014 - 05.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Janitorial Technician
Dakota Gasification Company
Beulah, ND
10.2013 - 09.2014
- Operated cleaning machinery to maintain facility cleanliness and safety standards.
- Implemented inventory control measures for cleaning supplies, reducing wastage and costs.
- Led initiatives to enhance workplace safety protocols, fostering a secure environment for all employees.
- Expedited completion of tasks by coordinating efforts with other team members during large-scale cleaning projects.
- Improved cleanliness and safety by conducting routine inspections and addressing issues promptly.
- Prevented accidents with prompt removal of hazardous materials or obstacles from walkways and work areas.
- Maintained professional appearance for entrance areas, lobbies, corridors-ensuring first impressions met company standards.
- Assisted management in creating daily, weekly, and monthly cleaning schedules tailored to facility needs.
- Ensured quality control through strict adherence to company cleaning standards and protocols.
- Reduced cleaning supply costs by effectively managing inventory and implementing cost-saving measures.
- Contributed to a positive work environment through punctuality, reliability, and dedication to maintaining high levels of cleanliness.
CNA
Knife River Care Center
Beulah, ND
01.2013 - 12.2013
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Documented patient information and care activities in electronic health record.
Direct Support Professional
Knife River Group Home
Hazen, ND
09.2012 - 01.2013
- Provided individualized support to residents, ensuring their personal needs and preferences were met.
- Assisted in developing and implementing personalized care plans for residents with diverse needs.
- Facilitated daily living activities, promoting independence and enhancing quality of life for individuals served.
- Collaborated with healthcare professionals to monitor resident health and well-being effectively.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Jen's Daycare
Myself
Hazen, ND
08.2007 - 08.2012
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all children/Parents.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Teller
USBank
Beulah, ND
08.2007 - 08.2012
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing detailed information and solutions to enhance satisfaction.
- Monitored cash drawer accuracy, performed reconciliations, and reported discrepancies promptly to management.
- Led team initiatives to promote cross-selling of bank products, contributing to overall branch performance goals.
- Implemented process improvements that streamlined transaction workflows, reducing wait times for customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Boosted cross-selling of bank products by identifying customer needs during transactions.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Reinforced customer trust by providing accurate account information and transaction confirmations.
Education
High School Diploma -
Hazen High School
HazenSkills
- Customer service
- Problem-solving
- Customer/Patient relationship building
- Time management
- Team collaboration
- Clear communication
- Guest interaction
- Verbal and written communication
- Team leadership
- Administrative/Clerical experience
- Relationship building
- Safety awareness/Confidentiality
- Supervisory experience
- Customer/Patient relations
- Attention to Detail
- Multitasking and Prioritization
- Service-oriented mindset
- Problem-solving abilities
- Organizational skills
- Active listening
- Adaptability and flexibility
Certification
- Certified Nursing Assistant
- Certified Med Aide I
Timeline
Resident Specialist
Prairie Recovery Center
09.2025 - 03.2026
CNA
Jacobson Memorial Hospital Care Center
05.2025 - 09.2025
CNA
Marian Manor Healthcare Center
03.2022 - 12.2024
Bar Manager
The Wet Spot and The Social Club
08.2017 - 03.2022
Jen's House Cleaning
Myself
08.2014 - 05.2021
Janitorial Technician
Dakota Gasification Company
10.2013 - 09.2014
CNA
Knife River Care Center
01.2013 - 12.2013
Direct Support Professional
Knife River Group Home
09.2012 - 01.2013
Jen's Daycare
Myself
08.2007 - 08.2012
Teller
USBank
08.2007 - 08.2012
High School Diploma -
Hazen High School