Jenny Staggs
Fredericksburg,VA
Summary
Dedicated cashier with proven cash handling skills and a commitment to exceptional customer service. Known for reliability and professionalism, consistently providing a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Cashier
Express Auto Service
Fredericksburg, VA
03.2018 - 07.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Resolved customer inquiries and complaints with professionalism.
- Ensured compliance with company policies regarding cash handling and security.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Contributed to maintaining a clean and organized checkout area for improved customer experience.
Cashier
Kroger's Grocery
Smithers, WV
09.2017 - 03.2018
- Assisted in training new cashiers on operational procedures.
- Collaborated with team members to optimize checkout processes.
- Provided product information and recommendations to enhance sales.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Reduced processing errors by meticulously following transaction procedures.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Flight Attendant
Mesa Airlines
Phoenix, AZ
05.2016 - 07.2017
- Delivered exceptional customer service to ensure passenger satisfaction and safety during flights.
- Assisted in flight preparations by conducting pre-flight checks and verifying safety equipment functionality.
- Responded promptly to passenger inquiries, fostering a welcoming and supportive cabin environment.
- Collaborated with crew members to execute emergency protocols and maintain compliance with safety regulations.
- Delivered exceptional customer service during in-flight operations, ensuring passenger satisfaction and safety.
- Conducted pre-flight safety checks to maintain compliance with aviation regulations and enhance operational efficiency.
- Managed cabin preparations, including inventory management of supplies and equipment to streamline service delivery.
- Collaborated with flight crew to ensure seamless communication during flights, enhancing teamwork and coordination.
- Resolved passenger inquiries and concerns promptly, contributing to a positive travel experience for all guests.
- Supported fellow crew members in managing challenging situations involving unruly or intoxicated passengers, maintaining order within the cabin area.
- Enhanced passenger satisfaction by providing exceptional inflight service and addressing individual needs.
- Assisted passengers with special needs or medical conditions, ensuring their comfort during flights.
- Maintained a safe and comfortable environment for passengers with thorough knowledge of emergency procedures and equipment usage.
- Reduced customer complaints by promptly resolving issues and escalating concerns to appropriate team members.
- Contributed to the achievement of company performance goals through consistent adherence to operational standards and protocols.
- Managed inventory of onboard supplies, ensuring adequate stock levels for uninterrupted service delivery during flights.
- Developed strong rapport with frequent flyers through attentive care and superior service quality.
- Promoted a positive company image by consistently delivering high-quality customer service experiences for all passengers.
- Provided assistance during turbulence events by calming anxious passengers and ensuring they were properly secured in their seats.
- Ensured on-time departures by efficiently completing pre-flight checks, cabin preparation, and boarding procedures.
- Delivered accurate in-flight announcements, keeping passengers informed about flight progress and safety guidelines.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
Education
High School Diploma -
James Monroe
Fredericksburg, VANo Degree - Practical Nursing
Mary Washington Hospital School of Practical Nursing
Fredericksburg, VASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Payment processing
- Cash drawer balancing
Timeline
Cashier
Express Auto Service
03.2018 - 07.2020
Cashier
Kroger's Grocery
09.2017 - 03.2018
Flight Attendant
Mesa Airlines
05.2016 - 07.2017
High School Diploma -
James Monroe
No Degree - Practical Nursing
Mary Washington Hospital School of Practical Nursing