Jenny Vasquez Fernandez
Cape Coral,FL
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Manolo's Cafe
03.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Medical Assistant
Med Clinic
02.2017 - 06.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Medical Assisting Diploma - Medical Assisting
Florida Career College - Miami
Miami, FL04.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Specimen handling
- Patient Care
- Instrument Sterilization
- Vital signs monitoring
- Compassion and Empathy
- Basic Life Support
Languages
Spanish
Native or Bilingual
English
Limited Working
Certification
- HHA - Home Health Aide
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
Timeline
Manager
Manolo's Cafe
03.2020 - Current
Medical Assistant
Med Clinic
02.2017 - 06.2019
Medical Assisting Diploma - Medical Assisting
Florida Career College - Miami