Jenny A. Gutierrez
The Bronx,NY
Summary
Dedicated and bilingual Customer Service Professional with over 10 years of experience in customer support, team supervision, and administrative roles in fast-paced industries, including retail, transportation, and accounting. Proven ability to manage client relationships, resolve issues efficiently, and improve team performance. Committed to delivering outstanding service, with fluency in both English and Spanish.
Overview
19
19
years of professional experience
Work History
PCA
Mrs. G Services LLC
The Bronx, NY
05.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient health conditions and reported changes to healthcare professionals.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Trained new staff on patient care protocols and best practices.
Accounting Manager / Customer Liaison
CSM Trucking LLC
Newark, NJ
03.2022 - 11.2024
- Provided frontline communication with clients regarding freight invoices and service issues.
- Oversaw administrative processes, ensuring accuracy in records and timely billing.
- Hired and trained staff to meet company standards in customer engagement.
- Supported clients in resolving concerns and questions with professionalism and empathy.
Secretary / Customer Support Assistant
Tirado & Associates
Bronx, NY
05.2019 - 03.2020
- Served as the first point of contact for customer inquiries and concerns.
- Managed client appointments, phone support, and document preparation.
- Assisted with billing, payments, and office organization in a busy accounting firm.
Sales Manager
Elvis Fashion Boutique
Bronx, NY
04.2014 - 04.2017
- Led a team of 6 in providing top-tier customer service and personal styling.
- Handled customer concerns and tailored fashion recommendations to individual needs.
- Trained staff to maintain excellent service standards and drive sales.
Fashion Consultant / Customer Associate
Coup De Coeur French Boutique
New York, NY
01.2009 - 03.2013
- Guided clients through personalized shopping experiences to enhance satisfaction.
- Built customer loyalty by offering tailored fashion advice and attentive service.
Sales Associate – Cosmetics & Fragrance
Victoria’s Secret
New York, NY
12.2006 - 06.2007
- Delivered excellent product knowledge and upselling techniques.
- Supported team operations and trained new hires in customer service practices.
Education
College Coursework Completed -
Lehman College
Bronx, NYEsthetics License - undefined
Christine Valmy International School
New York, NY10-2022
High School Diploma - undefined
John F. Kennedy High School
Bronx, NY06-2004
Skills
- Customer Relations & Conflict Resolution
- Team Leadership & Employee Coaching
- Invoicing & Administrative Support
- Retail & Sales Experience
- Microsoft Office & QuickBooks
- Bilingual: English & Spanish
- Strong Communication & Time Management
- Fast Learner with Positive Attitude
- Microsoft Word, Excel, Outlook
- QuickBooks
- POS Systems
- Email & Scheduling Tools
Accomplishments
I became a licensed Esthetician at Christine Valmy in NY NY
I am a certified phlebotomist
Languages
Spanish
Native or Bilingual
Timeline
PCA
Mrs. G Services LLC
05.2025 - Current
Accounting Manager / Customer Liaison
CSM Trucking LLC
03.2022 - 11.2024
Secretary / Customer Support Assistant
Tirado & Associates
05.2019 - 03.2020
Sales Manager
Elvis Fashion Boutique
04.2014 - 04.2017
Fashion Consultant / Customer Associate
Coup De Coeur French Boutique
01.2009 - 03.2013
Sales Associate – Cosmetics & Fragrance
Victoria’s Secret
12.2006 - 06.2007
Esthetics License - undefined
Christine Valmy International School
High School Diploma - undefined
John F. Kennedy High School
College Coursework Completed -
Lehman College