Management
Jennyfer Courduff
San Antonio,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in software industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Professional Leasing Agent
Entrata
Lehi, UT
06.2022 - Current
- Scheduled Toured with prospective tenants and provided wealth of information in regards to its key features,
- Handled tenant communications by quickly responding to request for maintenance and answering questions or concerns
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Invited prospects to fill out application upon completion of property tour
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Escalated major issues to property manager for immediate remedy
- Supporting customers through chat, email, and phone communications
LEAD TEACHER
06.2019 - 08.2019
- Department Of Education, Batangas, Not Applicable, Outside USA And Canada
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
- Increased student involvement in program offerings through strategic redesign of program processes and methods
- Maintained patience and level-headedness in diverse situations to support student development and personal growth
- Designed training program to teach new teachers school guidelines and increase overall success
- Introduced new software into classrooms, enhancing student comprehension and improving test scores
- Worked with staff to raise funds new classroom technology and trained teachers on use
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques
- Observed and recorded teacher methods to suggest improvements and increase student interest
- Conferred with parents about student progress to boost family involvement and enhance student support
- Taught student classrooms with varying teaching methods and elevated average GPA.
TUTOR MENTOR
Contractors Easy
08.2014 - 08.2019
- Batangas, Not Applicable, Outside Of US And Canada
- Planned lessons for allotted time to strengthen weak subjects and build skills
- Tutored struggling, average and advanced students in General course materials
- Maintained detailed files and created charts tracking students learning progress
- Provided appropriate learning materials for students
- Designed engaging lessons, using art and visual aids to enhance learning process
- Supported students with helpful study habits and exam strategies
- Helped students prepare for routine and standardized tests and college entrance exams
- Coordinated parent meetings, discussing student progress and developing individualized solutions to areas of concern
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure
- Coached and mentored junior tutors on successful teaching strategies and time management
- Provided homework assistance using specific curriculum and materials
- Created special handouts, study guides and enrichment materials to boost student knowledge.
LEAD TEACHER
Department Of Education
Batangas
02.2019 - 04.2019
- Not Applicable
- Maintained patience and level-headedness in diverse situations to support student development and personal growth
- Designed training program to teach new teachers school guidelines and increase overall success
- Introduced new software into classrooms, enhancing student comprehension and improving test scores
- Worked with staff to raise funds new classroom technology and trained teachers on use
- Coordinated field trips for classes and wrote detailed itineraries for student safety
- Increased student involvement in program offerings through strategic redesign of program processes and methods
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners
- Planned and implemented different daily activities to enhance overall development and growth of every student
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula
- Created after-school program to enhance student involvement in school processes
- Worked one-on-one with students and student teachers to increase overall classroom success
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
PRODUCTION WORKER
Futaba Industrial Co.Ltd
Batangas
07.2012 - 05.2013
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Inspected final products to assess compliance with quality standards and established tolerances
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries
- Maintained machinery to prevent overloads and avoid malfunctions
- Conducted quality inspections of finished products and made minor repairs to meet project expectations
- Organized work to meet demanding production goals.
PRODUCTION WORKER
Koyo Manufactuing Phils
Batangas
01.2012 - 06.2012
- Not Applicable, Outside USA And Canada
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Reviewed job specifications to determine appropriate setups for production runs
- Documented production information via daily system logs and discussed issues with management
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients
- Examined incoming materials and compared to documentation for accuracy and quality
- Resolved issues quickly to maintain productivity goals.
PRODUCTION WORKER
EPSON Precision Phils
Batangas
04.2011 - 09.2011
- Supported machine operators in setup and operation of production equipment resulting in efficient runs
- Maintained maximum organization and productivity by properly sorting project components on work tables
- Reviewed job specifications to determine appropriate setups for production runs
- Documented production information via daily system logs and discussed issues with management
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients
- Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
SALES REPRESENTATIVE
Bauan
05.2009 - 05.2011
- Public Market Phils, Batangas, Not Applicable, Outside USA And Canada
- Developed and delivered engaging sales presentations to convey product benefits
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post- sales follow-up and customer relations
- Set up calendar with customer birthdays and other special events for personal touch
- Implemented brand marketing and sales campaigns
- Retained excellent client satisfaction ratings through outstanding service delivery
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Education
Bachelor Of Science Of Elementary - Education
Sta Teresa College
Skills
Prospecting assistance
Fair housing policies
Training and mentoring
Move-in coordination
Staff Management
Database Management
Marketing and advertising
Administrative support
Telephone and email etiquette
Complaint resolution
Report preparation
Technical Support
Service standard compliance
Multi-line phone talent
Creative problem solving
Staff education and training
Software
Timeline
Professional Leasing Agent
Entrata
06.2022 - Current
LEAD TEACHER
06.2019 - 08.2019
LEAD TEACHER
Department Of Education
02.2019 - 04.2019
TUTOR MENTOR
Contractors Easy
08.2014 - 08.2019
PRODUCTION WORKER
Futaba Industrial Co.Ltd
07.2012 - 05.2013
PRODUCTION WORKER
Koyo Manufactuing Phils
01.2012 - 06.2012
PRODUCTION WORKER
EPSON Precision Phils
04.2011 - 09.2011
SALES REPRESENTATIVE
Bauan
05.2009 - 05.2011
Bachelor Of Science Of Elementary - Education
Sta Teresa College