Jensan Merry
Franklin,USA
Summary
Billing professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
I have extensive experience in managing billing cycles and financial transactions. Consistently ensured timely and accurate billing, fostering strong team collaboration and flexibility to adapt to changing needs. Expertise in invoice preparation and reconciliation, combined with reliable and results driven approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Flex Delivery Driver
Amazon
Indianapolis, IN
01.2023 - Current
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Conducted vehicle inspections to ensure operational readiness and compliance with maintenance standards.
- Enhanced customer satisfaction by providing timely updates on delivery status and addressing inquiries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Administrative Assistant
Goodwood
Louisville, KY
03.2025 - 04.2026
- Coordinated office communications and scheduled appointments to enhance organizational efficiency.
- Managed document preparation and filing systems for improved record-keeping accuracy.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in budget tracking and expense reporting, ensuring compliance with financial protocols.
Firefighter/EMT
Vernon Township Fire Department
Fortville, IN
12.2019 - 08.2022
- Responded to emergency calls and efficiently extinguished fires, saving lives and protecting property
- Operated firefighting equipment such as hoses, ladders, and fire extinguishers with precision and expertise
- Performed search and rescue operations in hazardous environments, successfully locating and evacuating trapped individuals
- Collaborated with team members during emergency situations to develop effective strategies for containing fires
- Provided medical assistance to injured individuals at accident scenes or during emergencies until paramedics arrived
- Conducted fire prevention inspections, educating community members on safety protocols and risk reduction.
Secretary/Sales Agent
Valley Motors
Mooresville, IN
05.2016 - 09.2019
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
- Managed daily office operations to ensure efficient workflow and communication.
- Adhered to all company privacy policies procedures.
- Executed multiple projects efficiently, including title processing, handling inventory and customer accounts.
- Liaised with clients and vendors, fostering positive relationships and effective communication.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
Customer Service Associate
Grainger Industrial Supply
Indianapolis, IN
12.2011 - 07.2014
- Crossed trained in all areas offered by the company.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Managed high-volume order processing using inventory management systems for timely fulfillment.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Key member of global distribution operations team, which coordinated shipments across the country.
- Unloaded, picked, staged and loaded products for shipping. OSHA training. Operated lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate
Education
Associate of Applied Science - Fire Science
Ivy Tech Community College
Indianapolis, IN01-2022
High school - General
Central Nine Career Center
Greenwood, IN04-2008
Skills
- Customer service
- Communication skills
- Accounts Receivable
- Accounts Payable
- Secretarial
- Bookkeeping
- Typing
- Vehicle dispatch software
- First aid and CPR
Certification
- Driver's License
- Basic First Aid certificate
- CPR Certification
Timeline
Administrative Assistant
Goodwood
03.2025 - 04.2026
Flex Delivery Driver
Amazon
01.2023 - Current
Firefighter/EMT
Vernon Township Fire Department
12.2019 - 08.2022
Secretary/Sales Agent
Valley Motors
05.2016 - 09.2019
Customer Service Associate
Grainger Industrial Supply
12.2011 - 07.2014
High school - General
Central Nine Career Center
Associate of Applied Science - Fire Science
Ivy Tech Community College