Jensen Ellison
Cincinnati,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Call Center Representative
RDI Connect
Cincinnati, OH
04.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
Bakery Team Member
Meijer
Cincinnati, OH
07.2020 - 04.2021
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Server
BJ's Restaurant & Brewhouse
Cincinnati, OH
10.2018 - 07.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
St. Bernard-Elmwood Place High School
Cincinnati, OH2015
Skills
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Understanding Customer Needs
- Call Documentation
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Order and Refund Processing
- Customer Account Management
- POS Systems and Ordering Platforms
- Upselling Products and Services
Timeline
Call Center Representative
RDI Connect
04.2021 - Current
Bakery Team Member
Meijer
07.2020 - 04.2021
Server
BJ's Restaurant & Brewhouse
10.2018 - 07.2020
High School Diploma -
St. Bernard-Elmwood Place High School
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