Maritza Esquite
Pharr,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Call Center Representative
Maximus Call Center
06.2022 - 08.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Youth Care Worker
Urban Strategies
06.2020 - 06.2022
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
Line Server
Horizon Montessori School
09.2018 - 03.2020
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Cleaned and sanitized surfaces, tools, and equipment.
- Served food according to temperature, safety, and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
Cashier
Chipotle Grill Restaurant
12.2011 - 03.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Crew Team Member
Dairy Queen Restaurant
01.2001 - 11.2011
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Greeted customers at drive-thru and took food orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Education
GED -
Virginia Commonwealth University
Richmond, VA04.2013
Skills
- Responding to Difficult Customers
- Customer Account Management
- Interpretation and Translation Services
- Order and Refund Processing
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- Upselling Products and Services
Timeline
Call Center Representative
Maximus Call Center
06.2022 - 08.2022
Youth Care Worker
Urban Strategies
06.2020 - 06.2022
Line Server
Horizon Montessori School
09.2018 - 03.2020
Cashier
Chipotle Grill Restaurant
12.2011 - 03.2013
Crew Team Member
Dairy Queen Restaurant
01.2001 - 11.2011
GED -
Virginia Commonwealth University
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