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Jensen Sargent
Edgewater,MD
Summary
Dynamic leader with extensive experience in supply chain management and transportation logistics. Expertise in optimizing delivery networks and managing vendor relationships. Proven ability to drive KPI improvements through data analysis and enhance operational efficiency.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Market Delivery Manager
Home Depot
04.2019 - Current
- Multi-unit operational responsibility of 8 MDO Facilities.
- Responsible for coordinating market efforts ensure transportation resources are optimized to drive out costs and maximize overall delivery network efficiency.
- Manage transportation/3PL Delivery execution across multiple lanes for the Mid-Atlantic region.
- Manage carrier relationships at the market level to identify opportunities for improvement through ongoing carrier communication and store partnership.
- Responsible for driving performance in KPI metrics such as safety, on-time compliance, and customer service.
- Utilize data across 12 systems to identify the root cause issues, develop action plans, and implement.
- Manage carrier performance against Multiple KPI Metrics: Accuracy, Return Rate, exceptions, Customer Satisfaction, On-time etc.
- Oversight of Delivery/Transportation Ops as well as partnering with Building Ops, Executive leadership to drive process improvements.
Mid-Atlantic Regional Delivery Manager
Bob’s Discount Furniture
12.2012 - 04.2019
- Multi-unit responsibility for leading 12 facilities driving to meet all performance Metrics and KPIs of the distribution center operation to meet all delivery service goals.
- Executed decisions and provided approvals for financial costs and problem deliveries/escalations.
- Monitor off-site sub-contractor delivery operations as assigned to ensure that contract performance standards are maintained and complied. This included: Compliance with contracts, including delivery standards, Providing input regarding vendor chargebacks to sub-contractor, Quarterly audits and performance reviews, KPI performance.
- Development of relationships with field, store, and carrier ops; to include sub-contractors' delivery agents.
- Communicated and enforced operational standards for off-site delivery depots, including delivery evaluations and audits.
- Conducted detailed site inspections to ensure compliance with operational and safety standards.
- Provide strategic direction applicable to systems/procedures.
- Monitor performance of various locations and markets.
- Site development and lease execution.
- Development and creation of localized Regional Management Team.
- RFP creation and execution for new delivery markets and carrier introduction.
- Facilitated contract negotiations to secure advantageous agreements with partners.
- Developed market P&L for annual forecasting and managed P&L statement for company EBITDA performance, providing input on vendor charge backs and approving additional delivery-related expenses.
Project Manager/General Manager II
EXEL LOGISTICS
Baltimore, MD
07.2008 - 12.2012
- Stop n Shop/Giant Foods (Client): Project manager responsible for startup to solid-state operation of Stop n Shop/Giant accounts in Boston, Baltimore, and NY/NJ in 2008 to 2009.
- JCP/Office Depot/HON/Sam’s Club/HH Gregg (Clients): Spearheaded the startup and solid-state operations of the Baltimore Hub. (1.2 Mil Sqft)
- Managed day-to-day operations, overseeing P&L, KPIs, and daily metrics to ensure operational efficiency.
- Directed operations for Baltimore, Boston, and New Jersey hubs as district manager for Northeast.
- Baltimore Hub P&L is at 17million with a margin of 13%. Contract was signed with a projection of only 8%.
- Projected P&L operations of 16 million per site.
- Developed National H.A.C.C.P. plan, pre-requisites, S.O.P.s, and safety program implemented across all 3 sites.
- Development of Manhattan WMS into SSG which was also integrated at Starbucks, Kellogg’s, Kraft, and several other food distribution warehouses within Exel.
- SPR leader of 19 stops per route with 210 miles per route daily.
- Over 85,000 deliveries a year for JCP, Office Depot, HON Furniture, Sam’s Club, and HH Gregg.
Regional Manager
SERPRO Logistics
, Northeastern United States
04.2007 - 06.2008
- 84 Lumber (Client): Accountable for recruitment to develop and standardize operational procedures across all business units while maximizing efficiencies and bottom-line return.
- Renegotiated contract with a 16% increase in rates with the 84 Lumber which until now had never been done by any other 3PL partner in the northeast while in a downed housing market.
- Executed corporate compliance program aligned with DOT requirements, overseeing 4 operations managers and 4 P&L’s to ensure regulatory adherence.
- Effectively recruited and managed over 68 delivery contractors throughout the states of NJ, PA, MD, and VA.
- Implemented regional maintenance program, identifying and overseeing vendors to enhance operational reliability.
- Directed the training and ultimate cost effectiveness of all driver-recruiting.
- Led all aspects of startups, managing systems, payroll, billing, recruiting, and customer relations across Northeast.
Operations Manager
Cardinal Logistics
Franconia, VA
01.2005 - 04.2007
- Seven Eleven (Client): Improved service from 70s to 99% through identifying and solving transportation issues.
- Managed dedicated fleet deliveries to 157 internal 7-11 stores and replenishment orders to offsite warehouses.
- Developed the National H.A.C.C.P. plan with Randolph and Associates.
- Oversaw all shipping functions guiding shipping associates on where to load and or store manufactured goods.
- Managed dedicated fleet monthly safety program aimed at reducing accident frequency and creating an environment focused on safe driving methods.
- Distribution center had 365 24/7 operations. Inbound and cross docking took place during the day. Deliveries to individual stores happened each night.
- Staff consisted of 45 union drivers and 87 warehouse associates.
- P&L responsibility of 20 million yearly.
Dispatcher/Operations Manager
Cardinal Logistics
Baltimore, MD
05.2002 - 01.2005
- Home Depot (Client): Started off as dispatcher and was promoted to operations manager within 5 months of hire date.
- Converted from CDS central delivery service to a next day guaranteed store based outsource delivery market.
- Turned around struggling market from 20% in the red to 20% in the black resulting in $4.4 million improvement.
- Managed flat bed and courier home delivery service, reinstating lost business through enhanced operational strategies.
- Reduced Accident, Incident, Product damage, and Bodily Injury and Property damage by 85% in the first year.
- Managed 100+ employees including drivers, platform workers, dispatchers, and operations support personnel.
- Improved overall on-time service standards from mid 70’s to high 90’s for on time service.
- Bradco Company (Client): Initiated and signed 19 million dollar contract with Bradco Company to manage warehousing and distribution for a new facility in Pinebrook, NJ as direct result of performance with Home Depot.
- Project Manager of Bradco Startup and responsible for development into steady state facility.
- Took over operations of Bradco Facility with 18% margin in the first 6 months after startup. This included covering all start up costs.
- Developed SOPs, KPIs, and metrics for location performance measurement, fostering a culture of safety and operational excellence.
- Delivery Systems was a contractor model consisting of 52 contracted driver teams.
Education
B.A. - Mass Communications
West Virginia University
Morgantown, West Virginia05-2001
Skills
- Supply chain optimization
- Transportation logistics
- Vendor management
- KPI management
- Data analysis
- Project management
- Agile methodologies
- Kanban methodology
- Cross-functional coordination
- Stakeholder engagement
- Team leadership
Certification
- Lean Six Sigma
- APICS CLTD
Timeline
Market Delivery Manager
Home Depot
04.2019 - Current
Mid-Atlantic Regional Delivery Manager
Bob’s Discount Furniture
12.2012 - 04.2019
Project Manager/General Manager II
EXEL LOGISTICS
07.2008 - 12.2012
Regional Manager
SERPRO Logistics
04.2007 - 06.2008
Operations Manager
Cardinal Logistics
01.2005 - 04.2007
Dispatcher/Operations Manager
Cardinal Logistics
05.2002 - 01.2005
B.A. - Mass Communications
West Virginia University