Jeraliz Nieves
Ocala,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
General Manager
Cafe Lucia
05.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Zaxbys
06.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Forest High School
Ocala, FL05.2019
No Degree - Criminal Justice
College of Central Florida
Ocala, FLSkills
- Customer Retention
- Operations Oversight
- Schedule Management
- Staff Supervision
- Customer Relationship Management
- Advertising and Marketing
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Cafe Lucia
05.2023 - Current
Assistant Manager
Zaxbys
06.2021 - 05.2023
High School Diploma -
Forest High School
No Degree - Criminal Justice
College of Central Florida
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