Jerel Jones
Houston
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Delivery Driver
OST Liquor
02.2021 - 01.2024
- Operated delivery vehicles safely and efficiently.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Monitored inventory levels at pickup locations for quality assurance purposes before delivering orders to customers.
Customer Service Manager
Apple
01.2019 - 04.2023
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Banker
Capital One
03.2016 - 12.2018
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Advised customers on bank products, services and financial planning options.
- Assisted customers by answering banking questions and recommending solutions.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Bank Teller
Capital One
08.2015 - 02.2016
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Reconciled cash and checks against computer records at end of shift.
Assistant Manager
Ups Store
08.2014 - 09.2015
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Post Office Mail Clerk
Texas Southern University
06.2013 - 09.2014
- Operated mail processing equipment and manually sorted mail.
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Cashier
Chick-fil-A
08.2010 - 08.2011
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed sales transactions to prevent long customer wait times.
Education
Some College (No Degree) -
Texas Southern University
Houston, TXSkills
- Staff Training
- Customer Service
- Project Management
- Sales Proficiency
- Training and Coaching
- Delegating Work
- Schedule Management
Timeline
Delivery Driver
OST Liquor
02.2021 - 01.2024
Customer Service Manager
Apple
01.2019 - 04.2023
Banker
Capital One
03.2016 - 12.2018
Bank Teller
Capital One
08.2015 - 02.2016
Assistant Manager
Ups Store
08.2014 - 09.2015
Post Office Mail Clerk
Texas Southern University
06.2013 - 09.2014
Cashier
Chick-fil-A
08.2010 - 08.2011
Some College (No Degree) -
Texas Southern University