Jeremiah Daum
Huber Heights,OH
Summary
Dynamic and results-driven professional with extensive experience at Walgreens, excelling in customer service and inventory management. Proven track record in enhancing employee performance and satisfaction while effectively resolving customer issues. Skilled in multitasking and organization, fostering a positive work environment that drives team success and achieves operational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
Dayton, OH
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Shift Leader
Walgreens
Huber Heights, OH
01.2022 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Customer Service Associate
Walgreens
Huber Heights, OH
11.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
Marine Corps Recruit
United States Marine Corps
Beaufort, SC
08.2021 - 11.2021
- Developed cultural awareness by interacting with international military forces during joint training exercises abroad.
- Contributed to the safety of fellow Marines by vigilantly adhering to established security protocols during patrols and operations.
- Gained proficiency in handling various types of weapons systems during marksmanship training sessions for mission readiness.
- Maintained high standards of discipline, punctuality, and personal appearance as part of a professional military organization.
- Improved communication skills with fellow Marines while working towards common goals during missions.
- Managed stress effectively under high-pressure situations using time management techniques and prioritizing tasks efficiently to accomplish objectives.
- Enhanced physical fitness levels through daily intensive strength and conditioning exercises for optimal performance.
- Upheld core values of honor, courage, commitment throughout service demonstrating dedication to both individual growth and collective success.
Customer Service Associate
Walgreens
Huber Heights, OH
10.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
No Degree - Pharmacy
Ohio Board of Pharmacy
Huber Heights, OH03-2024
High School Diploma -
Wayne High School
Huber Heights, OH05-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Goals and performance
Accomplishments
- Supervised team of 10 staff members.
- Increased sales by 8% by coaching department managers on new merchandising standards.
Certification
- Ohio Board of Pharmacy License - 3/5/2024
Timeline
Emerging Store Manager
Walgreens
05.2024 - Current
Shift Leader
Walgreens
01.2022 - 05.2024
Customer Service Associate
Walgreens
11.2021 - 01.2022
Marine Corps Recruit
United States Marine Corps
08.2021 - 11.2021
Customer Service Associate
Walgreens
10.2020 - 07.2021
No Degree - Pharmacy
Ohio Board of Pharmacy
High School Diploma -
Wayne High School