Yara Felix Ramos
Springfield ,MA
Summary
Dynamic retail leader with extensive experience at Walgreens Boots Alliance, excelling in customer service and team leadership. Proven track record in enhancing sales through innovative merchandising and effective staff training. Skilled in problem-solving and operations management, fostering a collaborative environment that drives performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Emerging Store Manager
Walgreens Boots Alliance
Springfield
09.2024 - 11.2025
- Managed daily store operations to ensure optimal customer service and team performance.
- Developed and implemented staff training programs to enhance employee skills and product knowledge.
- Oversaw inventory management processes, ensuring accuracy and timely replenishment of stock.
- Analyzed sales trends to optimize merchandising strategies and improve overall store performance.
- Led initiatives to enhance store efficiency, resulting in streamlined workflows and reduced operational costs.
- Fostered a positive team environment by promoting open communication and collaboration among staff members.
- Ensured compliance with company policies and procedures, maintaining high standards of safety and customer satisfaction.
- Executed marketing campaigns to increase foot traffic and drive sales growth within the local community.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Family Dollar
Springfield
01.2021 - 09.2024
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels, reducing stock discrepancies through meticulous organization.
- Trained and mentored staff on operational procedures and customer service standards.
- Developed strategies to enhance sales performance through effective merchandising plans.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Representative
Turbo Tax
California
12.2021 - 05.2022
- Resolved customer inquiries regarding tax preparation and filing processes efficiently.
- Guided clients through software features, enhancing user experience and satisfaction.
- Managed escalated issues, providing effective solutions to complex customer concerns.
Supervisor of Alzheimer’s Unit
Pine Grove Nursing Center
Largo, FL
02.2014 - 11.2018
- Supervised nursing staff to ensure compliance with care standards and regulations.
- Implemented training programs for new employees, enhancing team performance and service quality.
- Coordinated patient care plans in collaboration with medical professionals and families.
- Monitored daily operations to optimize workflow efficiency and resource allocation.
- Conducted performance evaluations, providing constructive feedback to support professional development.
- Streamlined documentation processes, ensuring accuracy in patient records and reporting requirements.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Associate of Science - Nursing Education
Holyoke Community College
Holyoke, MA05.2002
GED -
Puerto Rican Cultural Ctr
Springfield 05.1997
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
Languages
Spanish
Native or Bilingual
Timeline
Emerging Store Manager
Walgreens Boots Alliance
09.2024 - 11.2025
Customer Service Representative
Turbo Tax
12.2021 - 05.2022
Store Manager
Family Dollar
01.2021 - 09.2024
Supervisor of Alzheimer’s Unit
Pine Grove Nursing Center
02.2014 - 11.2018
Associate of Science - Nursing Education
Holyoke Community College
GED -
Puerto Rican Cultural Ctr