Jeremiah Del Rio
Salado,TX
Summary
Energetic training and development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing several years of industry expertise.
Overview
9
9
years of professional experience
Work History
Barista Trainer
STARBUCKS COFFEE COMPANY
Killeen, TX
10.2023 - Current
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Monitored staff performance to ensure adherence to company standards.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
Barista
STARBUCKS COFFEE COMPANY
Killeen, Texas
03.2017 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supported highest standards of conduct and service to support company reputation.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Dance Instructor
Ignite Dance Studio
Temple, Texas
07.2016 - 10.2021
- Collaborated with music directors to select and arrange music that complements dance routines and enhances performances.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Advised parents on how they can best support their child's development in dance.
- Collaborated with other instructors to develop lessons plans that meet the needs of each student's level of ability.
- Collaborated in team-based environment to uphold instruction quality and continuity of service to clients.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Sourced and organized instructional videos and other educational resources to maximize learning.
Retail Sales Associate
Cracker Barrell
Harker Heights, Texas
02.2018 - 06.2020
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Handled customer complaints in a professional manner.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Answered customer inquiries regarding product features, pricing, and availability.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Organized displays to attract customers and promote sales.
Carhop
Sonics Drive In
Salado, Texas
11.2015 - 03.2017
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Completed opening, closing and shift change tasks by following company guidelines.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
Education
GED -
Salado High School
Salado, Texas05-2016
Skills
- Leadership experience
- Staff development
- Performance management
- Public speaking
- Routine planning
- Performance preparation
- Improvisational skills
- Effective communication
- Multi-tasking strength
- Excellent people skills
Timeline
Barista Trainer
STARBUCKS COFFEE COMPANY
10.2023 - Current
Retail Sales Associate
Cracker Barrell
02.2018 - 06.2020
Barista
STARBUCKS COFFEE COMPANY
03.2017 - Current
Dance Instructor
Ignite Dance Studio
07.2016 - 10.2021
Carhop
Sonics Drive In
11.2015 - 03.2017
GED -
Salado High School