Jeremiah Doyle
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
7
7
years of professional experience
Work History
Outpatient Case Manager
Mind Springs Health
11.2019 - 05.2024
- Conducted regular assessments of patient needs and goals, adjusting interventions accordingly to optimize results over time.
- Coordinated multidisciplinary care for patients, ensuring consistent and comprehensive treatment across all aspects of their healthcare journey.
- Improved patient satisfaction scores by providing empathetic support and timely communication throughout the outpatient process.
- Ensured compliance with regulatory requirements by staying current on industry standards and consistently following established guidelines for outpatient case management.
- Streamlined case management processes by maintaining accurate documentation and regularly updating electronic medical records.
- Maintained a high level of professional competency by participating in ongoing training and development opportunities within the field of case management.
- Served as a liaison between patients, families, and healthcare teams to foster open communication channels during the treatment process.
- Enhanced patient care by developing and implementing individualized treatment plans in collaboration with healthcare professionals.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Conducted in-home visits to provide supportive services.
- Managed caseload to satisfy multiple patients with diverse needs.
Sales Associate
Sun & Ski Sports
12.2016 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Arts - Counseling Psychology
Colorado Mesa University
Grand Junction, CO12.2018
Associate of Arts - Psychology
Colorado Mountain College
Glenwood Springs, CO05.2015
Skills
- Case Evaluation
- Healthcare systems navigation
- Clinical Documentation
- Problem-Solving
- Direct Patient Care
- Organization and Multitasking
- Relationship Building
- Case Management Tracking
- Patient Assessments
- Client Advocacy
- Case Needs Assessment
- Emotional awareness
Timeline
Outpatient Case Manager
Mind Springs Health
11.2019 - 05.2024
Sales Associate
Sun & Ski Sports
12.2016 - 03.2021
Bachelor of Arts - Counseling Psychology
Colorado Mesa University
Associate of Arts - Psychology
Colorado Mountain College