Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
7
7
years of professional experience
Work History
Outpatient Case Manager
Mind Springs Health
2019.11 - 2024.05
Conducted regular assessments of patient needs and goals, adjusting interventions accordingly to optimize results over time.
Coordinated multidisciplinary care for patients, ensuring consistent and comprehensive treatment across all aspects of their healthcare journey.
Improved patient satisfaction scores by providing empathetic support and timely communication throughout the outpatient process.
Ensured compliance with regulatory requirements by staying current on industry standards and consistently following established guidelines for outpatient case management.
Streamlined case management processes by maintaining accurate documentation and regularly updating electronic medical records.
Maintained a high level of professional competency by participating in ongoing training and development opportunities within the field of case management.
Served as a liaison between patients, families, and healthcare teams to foster open communication channels during the treatment process.
Enhanced patient care by developing and implementing individualized treatment plans in collaboration with healthcare professionals.
Collaborated with an interdisciplinary team to determine timely delivery of services.
Monitored clients' progress and tracked client services to provide crisis interventions.
Conducted in-home visits to provide supportive services.
Managed caseload to satisfy multiple patients with diverse needs.
Sales Associate
Sun & Ski Sports
2016.12 - 2021.03
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Arts - Counseling Psychology
Colorado Mesa University
Grand Junction, CO
12.2018
Associate of Arts - Psychology
Colorado Mountain College
Glenwood Springs, CO
05.2015
Skills
Case Evaluation
Healthcare systems navigation
Clinical Documentation
Problem-Solving
Direct Patient Care
Organization and Multitasking
Relationship Building
Case Management Tracking
Patient Assessments
Client Advocacy
Case Needs Assessment
Emotional awareness
Timeline
Outpatient Case Manager
Mind Springs Health
2019.11 - 2024.05
Sales Associate
Sun & Ski Sports
2016.12 - 2021.03
Bachelor of Arts - Counseling Psychology
Colorado Mesa University
Associate of Arts - Psychology
Colorado Mountain College
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