Katasha Rhone
Jacksonville,Florida
Summary
Adept at enhancing patient care quality, I leveraged documentation and mental health assessments at Gateway Behavioral Health Services to significantly improve service delivery. My expertise in care coordination and patient support, coupled with a knack for efficient case management, propelled a 20% increase in customer satisfaction at Cypress Village, showcasing my commitment to excellence and empathy in client interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outpatient Case Manager
Gateway Behavioral Health Services
Jacksonville, FL
11.2024 - Current
- Guided clients to community housing, food programs, employment opportunities.
- Participated in multidisciplinary team meetings to discuss client cases and develop treatment strategies.
- Assessed clients' mental health status to determine service eligibility.
- Performed outreach activities including home visits and phone calls to monitor client progress.
- Managed comprehensive home care services with detailed documentation of client behavior.
Social Services Case Manager
Cypress Village
Jacksonville, FL
03.2024 - 11.2024
- Developed tailored plans of care for over 30 patients, enhancing quality by 20%.
- Implemented efficiency strategies increasing customer satisfaction scores by 20%.
- Communicated client status and obstacles during regular team meetings.
- Trained in crisis intervention techniques, applying active listening to assist clients during crises.
Care Coordinator
UF Health Jacksonville
Jacksonville, FL
09.2014 - 03.2024
- Optimized internal tracking for clients through MS Office, boosting efficiency by 35%.
- Organized and delivered thorough support services to over 30 high-risk clients, decreasing readmission rates by 28%.
- Served as a dedicated care coordinator for more than 200 clients, helping them seek and receive the necessary care they deserve.
- Facilitated seamless client transitions in and out of hospital stays.
Education
Bachelor of Science - Human Health Services
Florida State College
Jacksonville, FL05-2024
Associate of Arts -
Florida State College
Jacksonville, FL05-2022
High School Diploma -
Brunswick High School
Brunswick, GA06-1993
Skills
- Documentation and case management
- Mental health assessments
- Quality patient care
- Care coordination
- Patient support
- Referral coordination
- Time management
- Case evaluation
Accomplishments
- National Student Success Life Coach
Certification
- FARS certified
Timeline
Outpatient Case Manager
Gateway Behavioral Health Services
11.2024 - Current
Social Services Case Manager
Cypress Village
03.2024 - 11.2024
Care Coordinator
UF Health Jacksonville
09.2014 - 03.2024
Bachelor of Science - Human Health Services
Florida State College
Associate of Arts -
Florida State College
High School Diploma -
Brunswick High School
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