Kendra Noe
Austin ,TX
Summary
Experienced case manager skilled in clinical documentation and team collaboration. Successfully coordinated care for diverse populations, ensuring compliance with legal standards and improving patient outcomes through effective communication and crisis management.
Overview
11
11
years of professional experience
Work History
Outpatient Case Manager
Georgetown Behavioral Health Institute
Georgetown, TX
04.2026 - 06.2026
- Coordinated patient assessments and developed individualized treatment plans to address mental health needs.
- Interact with patients that are currently inpatient and discuss the process of stepping to outpatient programming.
- Monitored patient progress, adjusting care strategies based on ongoing evaluations and feedback.
- Facilitated communication between patients, families, and multidisciplinary teams to ensure comprehensive care.
- Conduct live insurance reviews for continuation of clinical necessity of outpatient programming.
- Provided crisis intervention support, utilizing de-escalation techniques to manage high-stress situations effectively.
Competency Restoration Coordinator
Georgetown Behavioral Health Institute
Georgetown, TX
10.2024 - 04.2026
- Manage interagency communication and coordination between local MHMR services and five contracted county court systems concerning competency evaluations of incarcerated individuals, ensuring compliance with legal and procedural compliance.
- Conducted comprehensive reviews of HHSC referral packets to assess appropriateness for competency restoration services, including review of pending legal charges, psychiatric treatment history, medication adherence, and court ordered medication directives.
- Oversaw admission coordination and transportation arrangements for state hospital placements, ensuring clinically appropriate individuals received timely access to specialized treatment in regard to competency restoration.
- Coordinated the reporting of critical incidents to contracted MHMR partners, maintaining accurate records of behavioral emergencies, restraint interventions and emergency medication administration.
- Collected, analyzed and maintained records on competency restoration outcomes to support program reporting, compliance requirements and stakeholder communication.
Discharge Planner
Georgetown Behavioral Health Institute
Georgetown, TX
08.2020 - 10.2024
- Coordinated patient discharge plans to ensure seamless transitions to community services.
- Collaborated with multidisciplinary teams to assess patient needs and develop individualized care strategies.
- Streamlined discharge processes by implementing standardized protocols, improving efficiency and patient satisfaction.
- Mentored junior staff in case management techniques and effective communication with patients and families.
Mental Health Technician
Georgetown Behavioral Health Institute
Georgetown, TX
08.2015 - 08.2020
- Monitored patient behavior and reported changes to nursing staff.
- Performed vital signs and lab draws
- Provided emotional support to patients during therapeutic activities.
- Documented patient progress and incidents in health records.
- Trained new staff on best practices for patient interaction and safety protocols.
- Conducted safety checks and maintained a secure environment for patients.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Education
No Degree - Associates in Social Work
Austin Community College
Austin06-2027
Skills
- Case evaluation
- Healthcare systems navigation
- Clinical documentation
- Care coordination
Certifications
- CPR Certified
- Certified in Abuse, Neglect and Exploitation
- Certified in Therapeutic Options
Timeline
Outpatient Case Manager
Georgetown Behavioral Health Institute
04.2026 - 06.2026
Competency Restoration Coordinator
Georgetown Behavioral Health Institute
10.2024 - 04.2026
Discharge Planner
Georgetown Behavioral Health Institute
08.2020 - 10.2024
Mental Health Technician
Georgetown Behavioral Health Institute
08.2015 - 08.2020
No Degree - Associates in Social Work
Austin Community College