Summary
Overview
Work History
Education
Skills
Timeline
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Jeremy Cardenas

Russellville,AR

Summary

Dynamic professional with extensive experience in customer service and management, notably at Arise/Agero. Proven ability to resolve conflicts with empathy, enhancing customer loyalty. Skilled in budget management and team leadership, fostering high employee satisfaction while driving profitability and operational efficiency. Proficient in data entry and critical thinking to achieve organizational goals.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Arise/Agero
06.2018 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for services.

General Manager

Hardees
03.2013 - 04.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented operational strategies and effectively built customer and employee loyalty.

General Manager

Pizza Pro
03.2000 - 04.2013
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

GED -

Russellville High School
Russellville, AR
03-1999

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency

Timeline

Customer Service Representative

Arise/Agero
06.2018 - 04.2020

General Manager

Hardees
03.2013 - 04.2016

General Manager

Pizza Pro
03.2000 - 04.2013

GED -

Russellville High School

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Jeremy Cardenas