Jeremy Christian
Johnson City,TN
Summary
Results-driven Operations Leader focused on creating a collaborative environment that enhances customer satisfaction and promotes brand loyalty. Strong problem-solving capabilities enable effective process alignment and efficiency improvements, contributing to higher profit margins. Skilled in relationship building with stakeholders at all levels, ensuring cohesive team dynamics and operational success. Willing to relocate anywhere in the Southeast.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Market Manager
Rite Rug Flooring
Johnson City, TN
08.2021 - Current
- Multi state region covering Tn, Nc, and Sc
- Developed regional market strategies to improve brand presence and sales performance.
- Analyzed market trends and competitive landscape to inform strategic decision-making processes.
- Cultivated relationships with key stakeholders to enhance collaboration and drive growth opportunities.
- Optimized resource allocation across regions, ensuring alignment with overall business objectives.
- Collaborated with senior leadership to set annual targets, aligning operational efforts with strategic goals.
- Extensive experience with commercial clients and projects. Ranging across multi-family builds, business renovations, warehouse and office construction, and restaurant development.
Operations Manager
Velocity International Group
Nashville , TN
11.2020 - 07.2021
- Directed day-to-day production operations in line with company goals.
- Supervised division managers in operations, sales, finance, HR, safety, and compliance areas.
- Analyzed logistics trends by reviewing shift reports regularly.
- Established operating procedures for receiving, storing, and shipping products effectively.
- Ensured up-to-date records to minimize errors in logistics processes.
District Operations Manager
Service Pros Installation Group
Nashville, TN
05.2020 - 11.2020
- Implemented processes that boosted long-term business success and increased profits.
- Conducted weekly visits to more than 15 locations for store management and staff evaluations.
- Developed mentoring programs focused on individual employee strengths to improve performance.
- Addressed customer concerns, enabling lower-level employees to maintain exceptional service standards.
- Collaborated with top leaders and installers to inform strategic decision-making.
Installation Supervisor
Service Pros Installation Group
Kingsport, TN
12.2018 - 05.2020
- Managed installation logistics for national flooring company servicing Lowe’s in 21 states, focusing on scheduling and cost control.
- Delivered superior customer service, resulting in sustained 95% satisfaction ratings.
- Documented issue resolutions and actions taken to optimize customer account management.
Assistant Store Manager
Lowe’s
Johnson City, TN
02.2011 - 11.2018
- Guided team members in efficiently reaching challenging business goals through effective mentorship.
- Designed tailored promotions and products that built customer loyalty and aligned with budgets.
- Conducted weekly store meetings to review sales promotions, new inventory, and address employee concerns.
Skills
- Performance objectives
- Relationship management
- Business strategy execution
- Client relations
- Information systems management
- Risk assessment and mitigation
- Process optimization
- Problem-solving solutions
Certification
OSHA 30
Timeline
Regional Market Manager
Rite Rug Flooring
08.2021 - Current
Operations Manager
Velocity International Group
11.2020 - 07.2021
District Operations Manager
Service Pros Installation Group
05.2020 - 11.2020
Installation Supervisor
Service Pros Installation Group
12.2018 - 05.2020
Assistant Store Manager
Lowe’s
02.2011 - 11.2018