Jeremy Conklin II
Brooktondale
Summary
Offering solid foundation in customer service and sales, eager to learn and grow within this environment. Conducts research and problem-solving to efficiently assist customers with their parts needs. Ready to use and develop communication and organizational skills in the Assistant Parts Manager role.
I've spent years learning and growing to become who I am today and I am always ready for new challenges to expand my arsenal.
Overview
3
3
years of professional experience
Work History
Parts Counter Sales Person
Maguire Honda of Ithaca
Ithaca, NY
07.2023 - Current
- Assisted customers in identifying and selecting vehicle parts based on needs.
- Provided expert product knowledge, enhancing customer satisfaction and loyalty.
- Collaborated with service department to streamline parts availability for repairs.
- Trained new staff on best practices for parts sales and customer service standards.
- Resolved customer inquiries and complaints, improving overall service quality.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
- Managed supplements and estimates for the collision department
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
Education
High School Diploma -
Ithaca High School
Ithaca, NYSkills
- Customer relationship building
- Ordering parts
- Customer service
- Team collaboration
- Verbal and written communication
- Invoice processing
- Inventory management
- Vendor relations
- Returns processing
- Attention to detail
- Problem-solving abilities
- Multitasking ability
- Reliability
Timeline
Parts Counter Sales Person
Maguire Honda of Ithaca
07.2023 - Current
High School Diploma -
Ithaca High School