Jeremy Cowles
Dickson,Tennessee
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills and extensive background in print mail delivery automation. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Systems Analyst III
Optum Insight/Change Healthcare
Nashville, Tennessee
03.2024 - Current
- Delivered technical expertise to end-users, ensuring effective resolution of system usage problems.
- Created documentation for users on systems processes or upgrades.
- Contributed to resolving system issues and implementing enhancements in collaboration with developers, resulting in enhanced customer satisfaction.
- Gathered, outlined, and reviewed business requirements.
- Troubleshot and resolved problems with programs and systems.
- Served as a primary day-to-day contact for engineers and internal business partners.
Sergeant
Tennessee Army National Guard
Nashville, TN
10.2009 - 02.2024
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Fulfilled the responsibilities of both a Human Resource Specialist and a Motor Sergeant simultaneously in the Personnel company.
- Responsibly held position as squad leader in HR element platoon for a Homeland Security and FEMA response team.
Education
Technical Diploma - Computer Systems Networking And Telecommunications
St. Petersburg College
St. Petersburg, FL05-2004
Skills
- Software and hardware implementation
- Production Support
- Research and analysis
- Stakeholder Relations
- Workflow Analysis
- Systems Analysis
- Organizational Skills
- Project Documentation
- Team Collaboration
- Self Motivation
- Attention to Detail
- Professionalism
Certification
- Amazon Web Services Cloud Practitioner (AWS) Issued Dec 2022 Expires Dec 2025
References
References available upon request.
Timeline
Business Systems Analyst III
Optum Insight/Change Healthcare
03.2024 - Current
Sergeant
Tennessee Army National Guard
10.2009 - 02.2024
Technical Diploma - Computer Systems Networking And Telecommunications
St. Petersburg College
- Amazon Web Services Cloud Practitioner (AWS) Issued Dec 2022 Expires Dec 2025
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