Scott Smith
Middleburg
Summary
Skilled Business Systems Analyst with extensive experience in grocery retail, excelling in requirements gathering and cross-functional collaboration. Achieved significant operational efficiency by implementing self-checkout technologies, enhancing user satisfaction across 600+ locations. Proficient in data analysis and project management, driving impactful solutions in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Business Systems Analyst III
Southeastern Grocers
06.2019 - Current
- Responsible for phone/email/remote and onsite POS support including 24/7 on call schedules for over 600. supermarkets/pharmacies and liquor stores.
- Subject matter expert (SME) in Self checkout technologies.
- Life cycle and new POS software feature planning, design, testing and deployment.
- Extensive Toshiba POS software and hardware experience, as well as, pin pads, scanners and other peripherals.
- Additional wok in electronic marketing, e-commerce, loyalty programs.
- POS GUI development and support.
- Knowledge of PCI and SOX compliance.
- Foster strong relationships with vendors, QA, business partners, support and end users.
- Streamlined POS support processes, enhancing response times and improving user satisfaction across 600+ locations.
- Implemented new self-checkout technologies, increasing operational efficiency and reducing error rates, significantly.
- Coordinated with vendors and internal stakeholders to ensure seamless deployment of new software, strengthening partnership and support,.
Senior Systems Analyst
SpartanNash
02.2008 - 06.2019
- Enhanced POS system efficiency by identifying and resolving complex technical issues.
- Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
Education
Associate of Arts - Computer And Information Sciences
University of Michigan
06-1996
Skills
- Requirements gathering
- Cross-functional collaboration
- Troubleshooting
- Data Analysis
- Problem-solving
- Project management
- Technical communication savvy
Timeline
Business Systems Analyst III
Southeastern Grocers
06.2019 - Current
Senior Systems Analyst
SpartanNash
02.2008 - 06.2019
Associate of Arts - Computer And Information Sciences
University of Michigan
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