Jeremy Crawford
Gastonia,NC
Summary
Safety-oriented Airport Worker with substantial experience in customer service and fast-paced operations. Promotes teamwork and maintains cleanliness to enhance passenger experiences. Committed to facilitating an efficient airport environment and delivering exceptional service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Ramp Agent
Piedmont Airlines
Charlotte, NC
03.2024 - Current
- Loaded and unloaded aircraft, staged equipment, ensured on-time departures, marshaled aircraft to and from gates, operated ramp equipment including tugs and conveyor belts, and assisted with deicing and winter operations to maintain efficient operations.
- Scanned, tracked, and transferred baggage between terminal and aircraft to ensure proper routing and minimize mishandled bags.
- Lifted, loaded, and unloaded baggage and cargo (50+ lbs) outdoors in all weather while adhering to tight flight schedules.
Wheelchair Agent
Prospect Airport Services
Charlotte, NC
10.2023 - 02.2024
- Safely escorted passengers using wheelchairs throughout the airport (curb-to-gate, gate-to-gate, and gate-to-baggage claim) while maintaining passenger comfort and dignity.
- Assisted passengers with boarding and deplaning by guiding them down jet bridges and providing aisle chair support for narrow aircraft aisles.
- Security & Navigation: Escorted passengers through TSA checkpoints and efficiently navigated terminals, elevators, and tight connections.
- Managed wheelchair availability and conducted safety checks (brakes, wheels, footrests) while ensuring cleanliness and sanitation of equipment between uses.
- Provided professional service through clear communication with passengers and families, assisting with small carry-on items to enhance their travel experience.
- Coordinated with dispatch, gate agents, and airline/airport staff to address flight changes, passenger pickups, and priority needs, ensuring timely assistance.
Guest Services
Sheraton Hotel
02.2020 - 06.2020
- Assisted guests courteously and addressed special requests promptly.
- Managed reservations and organized welcome area to enhance guest flow.
- Supported operations by coordinating with back-of-house staff during peak demand.
Education
Diploma -
Ashbrook High School
Gastonia, NC01-2013
Skills
- Ramp service
- Ground support
- Baggage handling
- Pre-flight checks
- Safety procedures
- Customer service
- Problem-solving
Certification
NIST - Cyber Security Framework (CSF) Foundation 06/2026
Diploma in ISO 27001-05/2026
CompTIA Security(+)- 06/2026
Certified Information Systems Security Professional (CISSP)-06/2026
Diploma in Interconnecting Cisco Networking Devices Part 1 (ICND1) v3 CCNA -05/2026
Interconnecting Cisco Networking Devices Part 2 (ICND2) v3.0 06/2026
Life and Health insurance agent-03/2021
Timeline
Ramp Agent
Piedmont Airlines
03.2024 - Current
Wheelchair Agent
Prospect Airport Services
10.2023 - 02.2024
Guest Services
Sheraton Hotel
02.2020 - 06.2020
Diploma -
Ashbrook High School