Jeremy Curmon
Greensboro,North Carolina
Summary
A results-oriented professional with a strategic, innovative, and logical mindset, adept at harmonizing established technical standards with creative methodologies. Proficient in crafting personalized directives and protocols to enhance production and developmental results tailored to individual client requirements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Executive
GMR Marketing
03.2022 - 04.2023
- Managed a portfolio of 10+ client accounts, resulting in a 95% client retention rate.
- Collaborated with cross-functional teams to develop and execute integrated marketing campaigns, resulting in a 25% increase in consumer engagements.
- Supervised multiple field teams across the nation while conducting interviews and providing training.
Learning & Development Specialist/Regional Training Manager
GMR Marketing
2014 - 2022
- Delivered training and development programs to a nationwide audience of more than 500 employees.
- Designed curricula and facilitated instruction using the ADDIE model of instructional design.
- Developed customized virtual and face-to-face training procedure manuals, guides, and course materials.
IT Help Desk Technician
University Of North Carolina At Greensboro
09.2013 - 12.2014
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
FIRST Robotics Instructor
Aggie Enrichment Camp & Rockingham County Schools
08.2012 - 12.2014
- Improved team efficiency with streamlined processes for robot design, construction, programming, and testing phases.
- Enhanced team performance by implementing effective training programs for new robotics team members.
- Implemented project management techniques for efficient organization of tasks within teams during robot builds.
Education
Bachelor of Science - Electronics Engineering Technology
North Carolina A & T State University
Greensboro, NC12.2014
Skills
- Technical Support
- Help Desk Experience
- Client Relationship Building
- Leading Cross Functional Teams
Certification
- CompTIA A+ Certification - Core 1 & Core 2 exams projected for June 2024
- CompTIA Network+ Training - Currently enrolled. Projected exam date: July 2024
Timeline
Account Executive
GMR Marketing
03.2022 - 04.2023
IT Help Desk Technician
University Of North Carolina At Greensboro
09.2013 - 12.2014
FIRST Robotics Instructor
Aggie Enrichment Camp & Rockingham County Schools
08.2012 - 12.2014
Learning & Development Specialist/Regional Training Manager
GMR Marketing
2014 - 2022
Bachelor of Science - Electronics Engineering Technology
North Carolina A & T State University
- CompTIA A+ Certification - Core 1 & Core 2 exams projected for June 2024
- CompTIA Network+ Training - Currently enrolled. Projected exam date: July 2024
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