Jeremy Dinneen
Wichita,KS
Summary
Dynamic General Manager with a proven track record at UniFirst Corporation, driving year-over-year business growth through strategic vision and operational excellence. Skilled in budgeting and cost control, while fostering strong customer relationships and team leadership. Successfully implemented service quality improvements, enhancing client satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
General Manager
UniFirst Corporation
07.2022 - Current
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
General Manager
UniFirst Corporation
11.2016 - 07.2022
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Service Manager
UniFirst Corporation
06.2015 - 11.2016
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Implemented strategies to increase customer service satisfaction ratings.
Branch Manager
UniFirst Corporation
04.2007 - 06.2016
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Route Service Representative
AmeriPride Uniform Services
01.2000 - 04.2007
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Displayed products properly at customer sites and according to company specifications and policies.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Education
Graduate - Commercial Art
Salina Area Vo-Tech
Salina, KS05-1992
High School Diploma -
Smoky Valley High
Lindsborg, KS05-1990
Skills
- Team leadership
- Multi-unit operation management
- Risk mitigation
- Business administration
- Service quality improvement
- Budgeting and cost control
- Leader
- Staff motivation
- Organizational development
- Training and coaching
- Customer relationship management
- Budget allocation
Accomplishments
UniFirst Management Institute (UMI) Graduate (2014)
Senior Leadership Graduate (2024)
Most Improved Plant (Denver) Revenues & Contributions (FY 2020)
Most Improved Branch (Salina) Revenues & Contributions (FY 2011)
#1 Branch Service Honor Roll (FY 2014)
Timeline
General Manager
UniFirst Corporation
07.2022 - Current
General Manager
UniFirst Corporation
11.2016 - 07.2022
Service Manager
UniFirst Corporation
06.2015 - 11.2016
Branch Manager
UniFirst Corporation
04.2007 - 06.2016
Route Service Representative
AmeriPride Uniform Services
01.2000 - 04.2007
Graduate - Commercial Art
Salina Area Vo-Tech
High School Diploma -
Smoky Valley High
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