Jeremy Falat
Carpentersville
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic professional bringing robust background in engineering messages to boost company image and preparing supporting professionally written materials. Driven to craft targeted messaging to promote and inform general public of events, promotions and campaigns. Experienced in leveraging detailed analytics reports to monitor and document success.
Overview
8
8
years of professional experience
Work History
Bartender and Server
Randall Roadhouse
08.2016 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
Server
Holloway Enterprises
10.2022 - 05.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - Interpersonal Communication
Illinois State University
Normal, IL05.2023
Associate of Arts - Interpersonal Communication
Elgin Community College
Elgin, IL05.2020
Skills
- Social Perceptiveness
- Hospitality Service Expertise
- Internal and External Communications
- Verbal Communication
- Sales Techniques
- Learning Strategies
- Customer Service and Rapport
- Communications Programs
- Print Media
- Grammar Usage
Timeline
Server
Holloway Enterprises
10.2022 - 05.2023
Bartender and Server
Randall Roadhouse
08.2016 - Current
Bachelor of Arts - Interpersonal Communication
Illinois State University
Associate of Arts - Interpersonal Communication
Elgin Community College
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