JEREMY FIELDS
Irving,Texas
Summary
Seeking Customer Service role in a steady environment. I have over 11 years in several different industries including healthcare, hospitality, and collection industry. Multi-tasker searching for a challenging customer service position, where I can utilize my technical and customer service skills.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Luce Research
Colorado Springs, CO
06.2022 - Current
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Followed scripted questionnaires verbatim to collect research data.
- Elicited comments from individuals surveyed and accurately recorded comments.
- Performed data entry, electronic data collection and tracing to support statistical research.
- Reviewed collected data obtained from interviews for completeness and accuracy.
- Explained survey objectives and procedures to interviewees.
Customer Service
SERVICE ADVOCATE
01.2016 - 01.2022
- Advocate to assist customers with account and billing inquiries handled via email, phone, and chat correspondence
- Worked with management to assist with high value refunds and other customer issues
CUSTOMER SERVICE REPRESENTATIVE/ DATA ENTRY
ESSILOR OF AMERICA
01.2014 - 01.2016
- Performed customer service/order entry duties by entering orders for labs and ophthalmology specialists to assist patients
- The job consisted of a high-volume 10-key order entry environment
- Worked closely with manufacturing labs for order adjustments and shipping arrangements
PARTY COLLECTOR
CMI GROUP
01.2009 - 01.2013
- Notified debtors of outstanding balances on several different types of accounts while educating debtors on the types of payment by offering choices the debtors can use to repay the debt as soon as possible
- Processed and fixed refunds, payments, and other billing issues
- Complied with local and state laws, policies, procedures and other regulations.
Education
DIPLOMA -
COPPELL HIGH SCHOOL
Skills
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Understanding Customer Needs
- Call Documentation
- Call Transfers
- Customer Service and Assistance
Timeline
Customer Service Representative
Luce Research
06.2022 - Current
Customer Service
SERVICE ADVOCATE
01.2016 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE/ DATA ENTRY
ESSILOR OF AMERICA
01.2014 - 01.2016
PARTY COLLECTOR
CMI GROUP
01.2009 - 01.2013
DIPLOMA -
COPPELL HIGH SCHOOL
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