Jeremy Hess
Belle Chasse,LA
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
27
27
years of professional experience
Work History
Service Manager
Tom’s plumbing and drain service
Belle Chasse
03.2006 - Current
- Manage several service technicians that perform commercial plumbing in a three state radius. Create bids and proposals for jobs with large corporations such as Wal mart and Sam’s club. Service and operate heavy equipment and dispatch service technicians for nights and weekend calls.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed root cause analysis on recurring problems encountered by customers.
- Delegated work to staff, setting priorities and goals.
Mechanic
Silocaf of New Orleans
New Orleans, Louisiana
01.2003 - 03.2006
- Maintained equipment such as conveyors and elevators for coffee production.
- Welding and fabrication
- Adhered to all safety protocols and guidelines to prevent accidents and injuries.
- Maintained accurate records of work performed in accordance with company standards.
Spotter /Scout Observer
United States Marine Corps
Coronado, California
03.1998 - 02.2002
- Called in fire missions for artillery, Air Support and naval gunfire
- Worked with US Border Patrol
- Naval gunfire Assistant instructor
- MASOC instructor
Education
High School Diploma -
Belle Chasse Highschool
Belle Chasse, LA05-1995
Some College (No Degree) - Biology
Southwest Mississippi Community College
Summit, MSSkills
- Heavy equipment operation
- Commercial plumbing management
- Bid preparation
- Quality control implementation
- Project management
- Proposal generation
- Service scheduling
- Equipment maintenance
- Estimating and quoting
Timeline
Service Manager
Tom’s plumbing and drain service
03.2006 - Current
Mechanic
Silocaf of New Orleans
01.2003 - 03.2006
Spotter /Scout Observer
United States Marine Corps
03.1998 - 02.2002
High School Diploma -
Belle Chasse Highschool
Some College (No Degree) - Biology
Southwest Mississippi Community College